Billing Specialist

Pantera Capital; New York (NY); On-site; USD 70,000 - 100,000; Full time

Job summary

Ease Health in the United States is hiring a Billing Specialist to manage the revenue cycle for behavioral health clients across outpatient to inpatient settings, using a modern RCM platform built by our team.

You will own claim submission, authorizations, payment posting, AR follow-up, and ERA enrollments, while collaborating with customers to resolve missing information and drive smooth billing operations.

Qualifications

• 3+ years of behavioral health billing experience
• Strong familiarity with the revenue cycle: claims, authorizations, denials, payer follow-up across multiple levels of care
• Excellent communication with customers and ability to gather missing information
• Comfortable learning new software and adapting to evolving workflows

Responsibilities

• Own day-to-day revenue cycle for assigned customers, ensuring claims are submitted on time
• Manage authorizations and track payer requirements across care levels
• Handle payment posting, ERA enrollments, and remittance workflows
• Drive AR follow-up, resolve denials and aging claims
• Communicate with customers to gather missing information and resolve issues
• Learn and provide feedback on the RCM system to improve the product
• Identify recurring billing issues and help build better processes

Skills

Behavioral health billing

Payer follow-up

Customer communication

Fast learner

Detail-oriented

RCM software

Tools

RCM software

Job description

About Ease Health

Ease Health is building the AI-native operating system for behavioral health. Today, providers rely on fragmented systems across EHR, CRM, billing, scheduling, and documentation. This creates operational drag, staff burnout, and lost revenue. Ease consolidates these into a single platform powered by AI.

We’ve raised $41M from leading investors including Andreessen Horowitz, along with BoxGroup, Abstract Ventures, F3 Partners, and Sunflower Capital. We are growing extremely fast, partnering with leading behavioral health organizations across the country, and rapidly expanding both our product and team.

The Role

We’re hiring a Billing Specialist to manage RCM services on behalf of our customers across all levels of care in behavioral health, from outpatient to residential and inpatient settings.

This is a hands‑on individual contributor role. You will own the day‑to‑day revenue cycle for a set of customers, including claim submission, authorizations, payment posting, AR follow‑up, and ERA enrollments. You will work directly with customers to resolve missing or incomplete claim information, and you will do it all inside a modern RCM system that our own team builds, which means your feedback directly shapes the product.

What you’ll do

• Own claim submission for assigned customers, ensuring claims go out clean, complete, and on time
• Manage authorizations, tracking requirements across payers and levels of care
• Handle payment posting and reconciliation, including ERA enrollments and remittance workflows
• Drive AR follow‑up, working denials, underpayments, and aging claims through to resolutionCommunicate directly with customers to gather missing information, resolve claim issues, and keep billing operations running smoothly
• Learn and master a new RCM system, and share feedback with our product and engineering teams to make it better
• Identify recurring issues in customer billing workflows and help build processes that prevent them

Who you are

• 3+ years of behavioral health billing experience preferred
• Deep familiarity with the behavioral health revenue cycle, including claims, authorizations, denials, and payer follow‑up across multiple levels of care
• Comfortable talking to customers, asking the right questions, and getting the information you need to resolve claim issues
• Comfortable learning new software and adapting quickly as tools and workflows evolve
• Comfortable operating in a fast‑paced environment with significant ownership and autonomy
• Organized and detail‑oriented, with the ability to manage billing operations across multiple customers at once

Nice to have

• Experience with multiple clearinghouses and payer portals
• Familiarity with EDI, eligibility verification, or verification of benefits workflows
• Experience working at a billing company or managing RCM on behalf of multiple provider organizations

Why this role

• Own the revenue cycle for leading behavioral health organizations across the country
• Work inside software built by your own team, and directly influence what gets built next
• Help shape the RCM services function at one of the fastest-growing companies in behavioral health
• Join a well‑capitalized company at an early stage with significant opportunities for growth
• Play a critical role in modernizing healthcare infrastructure with AI-native technology