RCM Solutions Specialist

Passage Health; New York (NY); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Healthcare benefits

Dental benefits

Vision benefits

Equity

Salary that reflects impact

Job summary

Passage Health seeks an experienced RCM Solutions Specialist to optimize revenue cycle workflows for ABA providers. You will work with Billing Solutions Director, account managers, and billing teams to become a subject matter expert in platform functionality and implementation best practices.

The ideal candidate has at least one year of ABA billing and RCM operations experience, strong analytical and organizational skills, and can guide clients through process improvements and system adoption to

Qualifications

• ABA billing and RCM experience required.
• Strong analytical and organizational skills.
• Ability to guide clients through process improvements and system adoption.
• Experience with reporting and metrics.
• Familiarity with payer processes and denial workflows.

Responsibilities

• Review client billing and revenue cycle processes to identify opportunities for improvement.
• Support new client onboarding and RCM implementation.
• Assist with software configuration, workflow design, and operational setup.
• Participate in client discovery sessions and implementation planning.
• Provide consultative guidance on billing workflows, operational efficiencies, and best practices.
• Monitor operational performance across assigned RCM accounts, tracking key metrics, deliverables, and open action items.
• Coordinate claim, denial, aging, and payment follow-up.
• Support account managers with client requests and operational reporting.
• Coordinate issue resolution across billing teams, clients, and internal stakeholders.
• Develop expertise in platform functionality, payer workflows, and implementation methodologies.
• Create and maintain onboarding documentation, process guides, training materials, and SOPs.
• Run client training sessions and support user adoption.
• Identify operational risks, workflow bottlenecks, and improvement opportunities.
• Escalate complex billing, payer, or system issues as appropriate.
• Partner with the Billing Solutions Director on complex client initiatives and escalations.

Skills

ABA billing

RCM operations

ABA billing software

Communication

Workflow analysis

Documentation & PM

Client onboarding

Project management

Denial workflows

Job description

About Passage Health

Passage Health is a fast-growing Series A startup on a mission to improve the quality and accessibility of autism care through technology. Autism diagnosis rates have surged over the past decade to 1 in 31 children, yet families still face waitlists of up to a year for care as providers—hampered by antiquated technology and manual workflows—struggle to meet surging demand.

We’re building the platform that modernizes how autism care providers work—from clinical documentation to operations to billing—transforming how care is delivered and scaling access across a $460B market.

Over the past year, Passage has grown more than 3x, driven by strong customer demand and expanding partnerships across the autism care ecosystem. As we scale, we’re focused on building durable foundations—the systems, processes, and decision‑making needed to support long‑term growth.

About the Role

We’re seeking an RCM Solutions Specialist to support ABA providers through revenue cycle optimization, implementation projects, and day‑to‑day operational management. You’ll work closely with the Billing Solutions Director, account managers, and billing teams to become a subject matter expert in platform functionality, billing workflows, and implementation best practices—ensuring operational tasks are completed on time and clients succeed.

The ideal candidate brings at least one year of ABA billing and RCM operational experience, strong analytical and organizational skills, and the ability to guide clients through process improvements and system adoption.

What you’ll bring

• At least one year of experience in ABA therapy billing and RCM operations
• Experience with ABA RCM management or consulting
• Expertise using ABA billing software
• Strong communication and presentation skills
• The ability to analyze workflows and recommend process improvements
• Strong documentation, organizational, and project management skills
• The ability to manage multiple priorities and deadlines
• Experience with reporting, account tracking, and operational metrics
• Familiarity with payer processes, claims management, and denial workflows

What you’ll be doing

• Review client billing and revenue cycle processes to identify opportunities for improvement
• Support new client onboarding and RCM implementation
• Assist with software configuration, workflow design, and operational setup
• Participate in client discovery sessions and implementation planning
• Provide consultative guidance on billing workflows, operational efficiencies, and best practices
• Monitor operational performance across assigned RCM accounts, tracking key metrics, deliverables, and open action items
• Coordinate claim, denial, aging, and payment follow‑up
• Support account managers with client requests and operational reporting
• Coordinate issue resolution across billing teams, clients, and internal stakeholders
• Develop expertise in platform functionality, payer workflows, and implementation methodologies
• Create and maintain onboarding documentation, process guides, training materials, and SOPs
• Run client training sessions and support user adoption
• Identify operational risks, workflow bottlenecks, and improvement opportunities
• Escalate complex billing, payer, or system issues as appropriate
• Partner with the Billing Solutions Director on complex client initiatives and escalations

Why Passage Health?

• Outsized impact on the company and its customers
• Meaningful work using your skills to help children with autism
• A fast‑paced environment full of substantive challenges
• Competitive salary and equity
• Healthcare, dental, and vision benefits

Passage Health is an equal opportunity employer and welcomes applicants of every background and life experience, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.