Billing Specialist

Insight Global (United States); Atlanta (GA); On-site; USD 45,000 - 65,000; Full time

Job summary

Insight Global is seeking a Billing Specialist to manage client invoicing, onboarding of new contractor profiles, and collaboration with the collections team to ensure timely payments. The role emphasizes accuracy, timely communication, and problem solving across invoicing portals.

Responsibilities include onboarding, submitting invoices, resolving billing discrepancies, and maintaining updates on unbilled accounts while working with cross-functional teams to meet delivery expectations.

Qualifications

• Fluent in Excel with intermediate to advanced skills.
• Experience in billing and invoicing for clients or contractors.
• Proven experience managing customer portals (Ariba, OB10, etc.).
• Strong communication and customer service skills.]
• Ability to work autonomously and in a team.

Responsibilities

• Onboard billing profiles for new contractors with required documentation.
• Send invoices on time and accurately per customer requirements.
• Submit invoices to clients to meet delivery expectations.
• Manage daily invoicing tasks per office policy/procedures.
• Research and reconcile account issues to identify root causes of billing problems.
• Provide updates on unbilled accounts and help resolve issues with collections.

Skills

Excel proficiency

Invoicing

Portal experience

Communication

MS Office

Tools

Ariba

OB10

Coupa

SharePoint

PowerPoint

Job description

Overview

The Billing Specialist will be responsible for billing/invoicing our clients timely, efficiently, and accurately. Will partner with the field/sales to understand customer requirements, work hand in hand with our collections team to ensure Insight Global is receiving payment from IG’s invoices. Ensure that issues are resolved to timely to prevent future disputes in billing. Will own a portfolio of accounts to support and build positive professional relationships, with both clients and internal partners.

Responsibilities

• Responsible for accurately onboarding the billing profile and gathering specific documentation for every new contractor that goes onsite.
• Send invoices on time and accurately per customer requirements.
• Submitting invoices to clients to meet Delivery expectations
• Manage daily invoicing requirements as required per office policy/procedures.
• Researching / Reconciling account issues to resolve root cause of issue
• Providing detailed updates on unbilled accounts
• Work/Update Reporting as required to manage workload
• Collaborating with the Collections team for customer issues
• Familiar with Portal Entry for invoicing (Ariba, Fieldglass, Coupa, etc)

Perform other duties as assigned

Qualifications

• Minimum 2-4 Years of specialty or boutique billing (or similar position)
• Must be fluent in excel at an intermediate to advance level.
• Proven experience managing customer AP Portals (Ariba, OB10, etc.)
• Proven experience resolving PO spend issues, pricing errors, and other billing errors.
• Working autonomously as well as in a team
• A strong curiosity to challenge processes and improve them.
• Strong communication and customer service skills
• Must possess skills using MS Office Suite, including Excel, Word, SharePoint and PowerPoint.