Billing Specialist

Ampcus Inc; Atlanta (GA); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading company in Atlanta seeks a Billing Specialist to provide essential billing support to clients. This role involves answering inquiries, understanding contract terms, and collaborating with various teams to ensure client satisfaction. Candidates should be motivated and able to work EST hours.

Qualifications

• Ability to answer inquiries via phone and email.
• Experience with contract terms and invoicing.

Responsibilities

• Provide billing-related service and support to clients.
• Collaborate with Finance Team to resolve inquiries.

Skills

Communication

Customer Service

Tools

Salesforce

SAP

Job description

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented team.

Job Title: Billing Specialist

Location(s): Atlanta, GA

Job Description:

The Billing Specialist I contributes to company objectives by providing frontline, billing-related service and call support to internal and external clients, as well as partners and vendors.

The Billing Support team is the first line of contact for customers with billing-related questions and interacts with all other Accounting Operations teams, including Contracts Processing, Accounts Receivable, Billing Ops, and Collections, as well as the F&I, DMS, and other Business leaders and Sales teams.

Job Requirements:

The expectations and responsibilities of the role include:

1. Answer inbound inquiries via phone (Genesys) and email (Salesforce) from external and internal clients related to billing.
2. Review, understand, and converse with clients regarding their contract terms, invoicing, and accounts receivable balances.
3. Present information to clients clearly and concisely, and document this information appropriately in Salesforce and SAP.
4. Collaborate within the Finance Team (Contracts, Accounts Receivable, Billing Ops, and Collections) as well as other internal teams (e.g., Sales, Retention, Business Leadership) as needed to resolve all client inquiries.
5. Can sit in any time zone as long as they're able to work EST hours, 9-6 EST.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans, or individuals with disabilities.