Older Adult Services Case Manager

City of Boulder; United States; Hybrid; USD 63,000 - 91,000; Full time

Job summary

City of Boulder is seeking a qualified professional to provide information, referrals, and short-term case management for older adults and family caregivers. The role emphasizes independence in evaluating client needs and developing programs that promote successful aging within the community.

Under supervision, the employee will coordinate with community partners, document client interactions securely, and ensure compliance with confidentiality and reporting requirements.

Qualifications

• Bachelor’s degree in social sciences, Social Work, Human Services, Gerontology, or Public Health; or eight (8) years related experience may substitute for the education requirement only.
• Three (3) years’ experience in older adult case management and direct client assistance.
• Excellent interpersonal, verbal and written communication; attention to detail.

Responsibilities

• Provides information and referrals to services for older adults and caregivers.
• Assesses eligibility for programs through intake and home visits.
• Maintains knowledge of local, regional, national, and federal benefits options.
• Documents client interactions in confidential database and follows confidentiality practices.
• Develops programs for successful aging and coordinates with community partners.
• Participates in meetings and collaborates with other departments to meet community needs.
• Ensures safety, compliance with reporting requirements, and adherence to policies.

Skills

Interpersonal skills

Verbal & written communication

Computer proficiency

Case management

Safety awareness

Spanish language

Education

Bachelor's degree in social sciences / Social Work / Gerontology / Public Health

MSW or LCSW preferred

Tools

Word processing

Spreadsheets

Financial software

Case management software

Job description

It’s a great time to join the City of Boulder! Application Deadline: November 22, 2026 Compensation Details: Full Pay Range 62,816.00 - 91,166.40 Generally, the hiring range is from the minimum up to 80% of the range.This is a full-time salaried position. Scheduled Weekly Hours: 40 Benefit Eligibility Group: Non Union (30+ Hours) Locate the Benefit Eligibility Group value on the Employee Benefit Eligibility document to identify the benefits offered for this job.

Job Description Summary:

Under general supervision, provides a continuum of confidential services ranging from information and referral/assistance to short-term case management services for older adults and family caregivers. Client work is diverse and requires independent, in-depth evaluation of variable and unique factors for each client. This role is also responsible for developing and implementing programs and events designed to address successful aging in community. Additional responsibilities include program coordination and planning with other community agencies, partners, and stakeholders. By statute, staff are mandatory reporters of Mistreatment of At‑Risk Elders and At‑Risk Adults with IDD (intellectual and developmental disabilities) and Urged Reporters for at‑risk adults.

Job Description: ESSENTIAL DUTIES AND RESPONSIBILITIES

• Identifies needs and issues of clients for information and assistance and matches them to appropriate service options that include various local, regional, national, and federal service resources.
• Assesses case management clients for eligibility of programs and services including financial assistance through a comprehensive intake/assessment process which includes home visits as appropriate.
• Maintains current knowledge of local, regional, national, and federal benefits options.
• Follows case management best practices for confidentiality and client interactions including case notes and communications.
• Provides client follow‑up as required.
• Makes appropriate referrals to additional agencies for services and supports.
• Documents all client interactions in confidential database.
• Develops programs designed for successful aging in community.
• Maintains accurate program records on customer attendance.
• Provides program evaluation data.
• Networks with other agencies that deliver services to older adults to understand and assess community needs, recognize gaps in service, and receive education about local service changes, and learn about best practices.
• Serves as a liaison with other community organizations and participates on various committees and advisory groups as needed.
• Works collaboratively and effectively as an inter‑divisional and inter‑departmental team member.
• Attends division, department, and city meetings.
• Stays knowledgeable and up to date on trends in the field.
• Participates in professional development trainings as outlined in annual performance review.
• Performs related duties as required by management to meet the needs of the department and city.
• Knows and complies with all city and department policies and procedures; provides leadership and oversight for insuring adherence to the city and department attendance and employment policies.

MINIMUM QUALIFICATIONS

• Ability to demonstrate excellent interpersonal skills, including verbal and written communications and attention to detail.
• Ability to demonstrate proficiency with computer applications including word processing, spreadsheets, financial and case management software.
• Ability to demonstrate success in working with older adults and family caregivers and diverse populations.
• Ability to take proper safety precautions to prevent accidents.
• Responsible for the safety of self, others, materials, and equipment.
• Use all required safety equipment and follow all safety regulations, policies and procedures.
• Report all accidents and damage to city property Must successfully pass a background check before first day of work and maintain acceptable screening.

PREFERRED QUALIFICATIONS

• Ability to demonstrate familiarity with local resources.
• Ability to demonstrate supervisory experience.
• Ability to read and speak Spanish, as a second language, in a professional capacity for communication objectives.
• Skill and experience in grant management.
• Skill and experience in program development.
• Master’s Degree in Social Work or Licensed Clinical Social Worker.

MINIMUM REQUIRED EDUCATION AND EXPERIENCE

• Bachelor’s degree in social sciences, Social Work, Human Services, Gerontology, or Public Health; or equivalent of eight (8) years related experience may substitute for the education requirement only.
• Three (3) years’ experience in older adult case management and direct client assistance.

SUPERVISION

Supervision Received: Older Adult Services Manager / Supervision Exercised: None

WORKING CONDITIONS AND REQUIREMENTS

Physical and Mental Effort: Sufficient clarity of speech and hearing or other communication capabilities that permits effective communication on the telephone and in person. Sufficient vision or other powers of observation that permits the review, evaluation and preparation of a variety of written documents and materials. Sufficient manual dexterity that permits the operation of computers and other office equipment. Sufficient personal mobility and physical reflexes, which permits work in an office setting. Ability to work under stress from deadlines and public contact.

Work Environment: Works primarily in a clean, comfortable environment. Works in a setting subject to continuous interruptions and background noises. This role is subject to the City’s Hybrid Work Policy which establishes a minimum in‑person work schedule of the equivalent number of hours associated with two (2) days per standard work week. Must be present within the State of Colorado and be able to work in‑person according to the Hybrid Work Policy at the time of employment. Attendance at occasional evening and weekend meetings may be required.

Machines and Equipment Used: Standard office equipment including computers, telephones, calculators and multi‑function printers.

As part of the City of Boulder’s commitment to a future with equitable access to health, prosperity, and fulfillment that is not limited by a person’s race, ethnicity, age, gender, ability, religion, sexuality, or socioeconomic status, it is the city’s policy to provide equal employment opportunity (EEO) for all individuals. The city does not discriminate in employment opportunities or practices based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable federal, state, or local law or policy.

Add your voice and talents to the City of Boulder and help us grow in service excellence for an inspired future. Through our focus on Racial Equity, our employee benefits, and the programs and resources available to our diverse staff, we work to intentionally embed our core values into the fabric of our organization. The city recognizes that careers are shaped through many pathways, and we value the perspectives and talents that come with them. We believe that diversity in all its forms makes us stronger. We welcome candidates with a wide range of lived experiences and professional backgrounds — including those historically excluded or underrepresented in government. We especially encourage applications from Black, Indigenous, People of Color (BIPOC), women, LGBTQ+ individuals, people with disabilities, and others whose voices haven’t always been heard in public service. Our commitment to equity also extends to the planet we share. We’re working toward a sustainable, thriving community that supports clean energy, protects ecosystems, and uses resources responsibly for generations to come.