Billing & Service Coordinator

RelaDyne LLC; Houston, Northern (TX, KY); Hybrid; USD 39,000 - 45,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Company 401(k) match

Paid time off & holidays

Career growth opportunities

Collaborative culture

Job summary

RelaDyne is seeking a Customer Service Specialist to support service project execution, billing activities, and customer operations. This role partners closely with sales, field operations, finance, and customers to ensure projects are completed efficiently and invoices are processed accurately and timely.

Join a national organization that values people, teamwork, and growth, with competitive pay, medical/dental/vision insurance, a company 401(k) match, and ample opportunities for career

Qualifications

• 2+ years of experience in billing, accounts receivable, project coordination, customer support, operations support, or a related field.
• Experience with invoicing, collections, or order-to-cash processes preferred
• Strong attention to detail and ability to identify and resolve discrepancies
• Experience working with ERP, CRM, or business management systems (Sage experience preferred)
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency in Microsoft Office, including Excel, Outlook, and Word
• Customer-focused mindset with the ability to collaborate across departments

Responsibilities

• Coordinate service schedules, work orders, and project timelines.
• Track project progress and ensure timely completion of service activities.
• Partner with field operations and service teams to support execution and customer satisfaction.
• Maintain accurate information in company systems to support planning, reporting, and visibility.
• Support invoicing and billing processes to ensure accuracy and timeliness.
• Review customer purchase orders and billing requirements.
• Assist with invoice reconciliation and resolution of discrepancies.
• Support order-to-cash processes from project completion through payment collection.
• Process quotes, order entries, and service-related documentation.
• Coordinate equipment orders, rentals, and logistics as needed.
• Respond to customer and internal inquiries professionally and efficiently.

Skills

Billing & AR

Cross-functional collaboration

Customer service orientation

Problem solving

Attention to detail

Tools

Sage ERP

CRM systems

MS Office

Job description

RelaDyne is seeking a Customer Service Specialist to support service project execution, billing activities, and customer operations. This role partners closely with sales, field operations, finance, and customers to ensure projects are completed efficiently and invoices are processed accurately and timely.

Join a national organization that values people, teamwork, and growth, with competitive pay, medical/dental/vision insurance, a company 401(k) match, and ample opportunities for career