Billing & Service Coordination Specialist

RelaDyne; Houston (TX); On-site; USD 39,000 - 45,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Match

Paid Time Off

Company Holidays

Career Growth

Team Culture

Job summary

RelaDyne is seeking a Customer Service Specialist to support service project execution, billing activities, and customer operations in a fast-paced environment. You will collaborate with sales, field operations, finance, and customers to ensure projects run smoothly and invoices are processed accurately and on time.

The role emphasizes attention to detail, multi-tasking, and proficient use of ERP/CRM systems, including Sage.

Qualifications

• 2+ years in billing, AR, project coordination, customer support, or a related field.
• Experience with invoicing, collections, or order-to-cash processes preferred.
• Strong attention to detail and ability to identify and resolve discrepancies.
• Experience working with ERP, CRM, or business management systems (Sage experience preferred).

Responsibilities

• Coordinate service schedules, work orders, and project timelines.
• Track project progress and ensure timely completion of service activities.
• Partner with field operations and service teams to support execution and customer satisfaction.
• Maintain accurate information in company systems to support planning, reporting, and visibility.
• Support invoicing and billing processes to ensure accuracy and timeliness.
• Review customer purchase orders and billing requirements.
• Assist with invoice reconciliation and resolution of discrepancies.
• Support order-to-cash processes from project completion through payment collection.
• Process quotes, order entries, and service-related documentation.
• Coordinate equipment orders, rentals, and logistics as needed.
• Respond to customer and internal inquiries professionally and efficiently.

Skills

Billing experience

Accounts receivable

Customer support

ERP systems

CRM systems

Tools

Sage ERP

Microsoft Excel

CRM software

Outlook

Job description

RelaDyne is seeking a Customer Service Specialist to support service project execution, billing activities, and customer operations in a fast-paced environment. You will collaborate with sales, field operations, finance, and customers to ensure projects run smoothly and invoices are processed accurately and on time.

The role emphasizes attention to detail, multi-tasking, and proficient use of ERP/CRM systems, including Sage.