Billing & Revenue Operations Specialist

Silco Fire & Security; Columbus (OH); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Aflac

Flexible Spending Account (FSA)

Company paid short-term disability

Life insurance

401(k) with company match

Tuition reimbursement

Paid holidays

Paid time off

Job summary

Silco Fire & Security seeks a detail-oriented Recurring Revenue & Billing Coordinator to join our billing team in Columbus, OH. You will ensure accurate invoices for recurring services and maintain customer contracts and service agreements across multiple locations.

The role requires strong organizational skills, effective communication, and the ability to work with sales, service, and technical teams to resolve billing questions and improve processes.

Qualifications

• Prior experience in contract management, billing, or customer service.
• Excellent communication skills, both verbal and written, with a customer-centric approach.
• Strong attention to detail and organizational skills.
• Strong organizational and time management abilities, with the capacity to prioritize tasks effectively.
• Ability to work independently and collaboratively in a team environment.

Responsibilities

• Customer Relations: Serve as a point of contact for customers regarding billing inquiries, contact updates, and service-related issues.
• Cross-functional Collaboration: Collaborate with sales, customer service, and technical teams to ensure seamless coordination of RMR-related activities.
• Database Management: Maintain accurate records of customer contracts, billing information, and recurring revenue history in the company and central station databases.
• Billing and Invoicing: Generate accurate and timely invoices for recurring services provided to customers.
• Process Improvement: Continuously evaluate and improve RMR processes to enhance efficiency and customer satisfaction.

Skills

Contract management

Billing

Customer service

Communication

Attention to detail

Time management

Team collaboration

Job description

Silco Fire & Security seeks a detail-oriented Recurring Revenue & Billing Coordinator to join our billing team in Columbus, OH. You will ensure accurate invoices for recurring services and maintain customer contracts and service agreements across multiple locations.

The role requires strong organizational skills, effective communication, and the ability to work with sales, service, and technical teams to resolve billing questions and improve processes.