Key Account Billing Specialist

Silco Fire & Security; Cincinnati (OH); On-site; USD 40,000 - 62,000; Full time

Benefits offered by this job

Medical, dental, vision

Aflac and FSA

Company paid short-term disability

Life insurance

401(k) with company matching

Tuition reimbursement

Paid holidays

Paid time off

Job summary

Silco Fire & Security is seeking a Key Account AR Representative to manage accounts receivable for assigned key customer accounts in Ohio and surrounding states. You will monitor aging, collect payments, and resolve billing issues while partnering with internal teams to ensure accurate financial records and excellent customer service.

The role requires strong data systems proficiency, analytical skills, and the ability to work independently within a collaborative environment.

Qualifications

• Proficiency with data systems and applications.
• Strong analytical and problem‑solving skills.
• Excellent communication and interpersonal abilities.
• Ability to work independently and as part of a team.

Responsibilities

• Manage accounts receivable for assigned key customer accounts.
• Monitor aging reports and follow up on past‑due invoices.
• Contact customers regarding outstanding balances and payment arrangements.
• Investigate and resolve billing discrepancies, payment disputes, and account issues.
• Reconcile customer accounts and apply payments accurately.
• Collaborate with Sales and Customer Service to resolve account concerns.
• Maintain accurate customer account records and documentation.
• Prepare AR reports and support month‑end and year‑end closing activities.
• Build and maintain positive relationships with key customers to support timely collections.
• Verify billing accuracy by coordinating with operations, project managers, and sales teams.
• Prepare, review, and process customer invoices based on completed jobs, contracts, purchase orders, and service agreements.

Skills

Data systems

Analytical skills

Communication

Independent worker

Education

High School diploma or GED

Job description

Silco Fire & Security isn’t just a company, it’s a mission. Every day, our team plays a vital role in protecting lives and property for over 45,000 businesses across Ohio, Kentucky and surrounding states. We design, install, maintain and monitor fire protection and security systems that keep people safe and businesses compliant.

As the market leader in the Midwest, Silco is a growing, family‑owned company with over 500 employees working from our headquarters in Cincinnati and branches in Dayton, Columbus, Toledo, Akron, Cleveland and Louisville. Recognized as a Top Workplace and named to the Inc. 5000 list of fastest‑growing private companies, we have a long‑standing track record of success and ambitious goals for the future.

Our impact extends beyond fire alarms and sprinklers; we provide peace of mind to the communities we serve. At Silco, you’re not just doing a job, you’re making a difference.

Position Overview

The Key Account AR Representative is responsible for managing the accounts receivable activities for assigned key customer accounts. This includes monitoring outstanding balances, collecting payments, resolving billing issues, reconciling accounts, and partnering with internal teams to ensure accurate financial records and excellent customer service.

Responsibilities

• Manage accounts receivable for assigned key customer accounts.
• Monitor aging reports and follow up on past‑due invoices.
• Contact customers regarding outstanding balances and payment arrangements.
• Investigate and resolve billing discrepancies, payment disputes, and account issues.
• Reconcile customer accounts and apply payments accurately.
• Collaborate with Sales and Customer Service to resolve account concerns.
• Maintain accurate customer account records and documentation.
• Prepare AR reports and support month‑end and year‑end closing activities.
• Build and maintain positive relationships with key customers to support timely collections.
• Verify billing accuracy by coordinating with operations, project managers, and sales teams.
• Prepare, review, and process customer invoices based on completed jobs, contracts, purchase orders, and service agreements.

Qualifications

• Proficiency with data systems and applications.
• Strong analytical and problem‑solving skills.
• Ability to quickly learn new tools, processes, and technologies.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• High School diploma or GED.

Benefits

In addition to a competitive compensation package, Silco offers a wide range of benefits such as medical, dental, vision, Aflac and a Flexible Spending Account (FSA). Silco offers company paid short‑term disability and life insurance, as well as company paid training. The Company also boasts a 401(k) program with company matching and tuition reimbursement. Silco provides paid holidays and generous paid time off.

Employment at Silco is contingent upon completing and passing a background check and drug screen. Silco is an Equal Opportunity Employer.