Accounts & Billing Specialist — Bonus Eligible

Wolters Kluwer; Columbus (OH); On-site; USD 49,000 - 84,000; Full time

Benefits offered by this job

Medical, Dental, Vision Plans

401(k)

Tuition Assistance Plan

Paid Parental Leave

Job summary

Wolters Kluwer is seeking a Customer Service Specialist in Columbus, OH to support accounts and billing with growing independence. You will handle a variety of customer needs, assist with processes and projects, and contribute to customer satisfaction.

You will address complex inquiries, update CRM records, and collaborate with other departments to resolve issues while mentoring teammates and supporting process improvements.

Qualifications

• Ability to handle a broad range of customer inquiries with professionalism.
• Experience using CRM systems to update customer records and histories.
• Strong time management and ability to prioritize multiple tasks.
• Willingness to participate in training and mentoring of teammates.

Responsibilities

• Address more complex customer inquiries and complaints.
• Assist with onboarding and training new customer service representatives.
• Update customer accounts and profiles in the CRM system.
• Coordinate with other departments to resolve customer issues.
• Manage follow-up communications to ensure customer issues are resolved.
• Compile common customer issues and report to management.
• Provide product and service recommendations to customers.
• Support special projects aimed at improving customer service processes.
• Engage in peer mentoring and knowledge sharing.
• Escalate unresolved issues to higher levels when necessary.

Skills

Advanced Customer Interaction

Intermediate Problem-Solving

CRM Proficiency

Time Management

Interdepartmental Collaboration

Training Contribution

Analytical Skills

Customer Recommendation Ability

Job description

Wolters Kluwer is seeking a Customer Service Specialist in Columbus, OH to support accounts and billing with growing independence. You will handle a variety of customer needs, assist with processes and projects, and contribute to customer satisfaction.

You will address complex inquiries, update CRM records, and collaborate with other departments to resolve issues while mentoring teammates and supporting process improvements.