Billing Representative II

0100 Mass General Brigham Incorporated; Somerville (MA); On-site; USD 27,000 - 39,000; Full time

Job summary

Mass General Brigham Incorporated is seeking a Billing Clerk to maintain accurate billing records for complex customer and patient accounts in a fast-paced environment. You will process payments, adjustments, and denial resolutions while ensuring HIPAA compliance and data integrity.

Work with internal teams to resolve issues, prepare reports as needed, and provide excellent service to customers. The role is based at our Somerville, MA campus with a Monday–Friday day schedule.

Qualifications

• High School Diploma or equivalent required.
• 2–3 years experience in billing, finance or collections.
• Strong attention to detail and data accuracy.
• Excellent interpersonal, written and verbal communication skills.

Responsibilities

• Interact with customers to gather data for billing accuracy.
• Resolve complex billing discrepancies and support junior staff.
• Process payments and maintain up-to-date billing records.
• Reprocess insurance denials and submit required documentation.
• Maintain organized billing files.
• Collaborate with other departments to resolve issues.
• Prepare monthly/quarterly billing reports for management.

Skills

Attention to detail

Interpersonal communication

Written communication

Verbal communication

Multitasking

Teamwork

Education

High School Diploma or Equivalent

Tools

Microsoft Excel

Billing software

Job description

Site

Mass General Brigham Incorporated Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Responsible for maintenance of accurate billing records of complex customer and/or patient accounts, process payments and adjustments, and communicate with customers to answer questions or provide information.

Essential Functions

• Interact with internal and external customers to gather support data to ensure billing accuracy and work through billing discrepancies
• Addresses issues of a more complex nature and support junior staff by answering day to day questions
• Process payments and maintain up-to-date billing records
• Reprocessing insurance denials and submitting all necessary documentation for payment
• Maintain accurate billing records and files
• Collaborate with other departments to resolve billing and payment issues
• May prepare monthly and quarterly billing reports for management review

Qualifications

Education High School Diploma or Equivalent required Experience experience in billing, finance or collections 2-3 years required

Knowledge, Skills and Abilities

• Strong attention to detail.
• Excellent interpersonal, written and verbal communication skills.
• Proficient in Microsoft Office Excel and other relevant billing software.
• Ability to prioritize and manage multiple tasks simultaneously.
• Ability to work independently and as part of a team.
• Ability to work in a fast-paced environment.

Additional Job Details (if applicable)

This role operates on a Monday through Friday schedule.

After training, shifts may fall between 6:00 AM and 6:00 PM EST.

Training will be conducted during standard business hours, between 8:00 AM and 6:00 PM EST.

Employees must have access to a quiet and secure workspace that meets HIPAA compliance standards.

Remote Type Remote Work Location 399 Revolution Drive Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $19.81 - $28.30/Hourly Grade 3

In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

EEO Statement: 0100 Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Combat disease. Hold a hand. Help people. Impact the world.

Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Are you ready? Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.