Billing Representative II

Quest Diagnostics; Marlborough (MA); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Medical Benefits

401(k) Match

Vacation & Holidays

Life Insurance

Employee Stock Purchase Plan

Job summary

Quest Diagnostics seeks a Billing Representative II to join our Marlborough, MA team. This full-time role runs Monday to Friday, 6:00 AM–4:30 PM ET with a pay range of $17.20–$23 per hour, reflecting healthcare billing responsibilities and competitive benefits.

You will resolve missing information, contact insurers and patients, perform screen scrapes, and uphold HIPAA standards while meeting daily production and quality goals.

Qualifications

• High school diploma or equivalent required.
• Experience with healthcare billing a plus.
• Familiarity with Windows PC applications and basic IT troubleshooting.

Responsibilities

• Decrease Missing Information.
• Interpret Missing Information requests for action.
• Contact insurers, clients, patients, and other sources to clarify information.
• Perform screen scrapes.
• Resolve billing inquiries from patients or reps.
• Conduct regular research in web and billing systems.
• May be involved with medical coding and HIPAA compliance.
• Meet daily production and quality standards; handle overtime as needed.

Skills

Excel

Data entry

Communication

Multi-tasking

Organizational skills

Independent work

Teamwork

Basic Math

Education

High School Diploma or Equivalent

Tools

Windows OS

Computer literacy

Job description

Job Description

Billing Representative II - Monday to Friday, Between 6:00AM – 4:30PM Eastern

Pay range: $17.20 - 23 / hour

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness®
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

Responsibilities

• Focused efforts on decreasing Missing Information.
• Interpret Missing Information requests for appropriate action.
• Contact insurance carriers, clients, patients and/or other outside sources to clarify information.
• Perform screen scrapes.
• Evaluate and respond to all aspects of written billing inquiries from the patient or their representative to resolve billing issues.
• Regular research involving both the web and billing systems.
• May be a certified Medical Coder and/or involved with medical coding.
• Maintain Compliance and HIPAA standards at all times Meet or exceed daily production standards Meet or exceed daily quality standards.
• Ability to work on various other projects as needed.
• Ability to work overtime as needed based on departmental needs.

Requirements

QUALIFICATIONS

• Preferred Medical terminology knowledge
• Meet established production and quality standards
• Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications and basic IT troubleshooting.

Skills

• Ability to work well in a fast-paced team and environment.
• Ability to adapt to changes.
• Ability to have excellent communication skills, both verbal and written.
• Ability to multi-task.
• PC Skills, with specific proficiency in Excel and data entry
• Basic Math skills
• Good organizational skills.
• Ability to work independently and as part of a team.

Education

High School Diploma or Equivalent (Required)

Languages

English (Required)

About The Team

Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.