Billing Representative II

Quest Diagnostics Incorporated; Marlborough (MA); On-site; USD 23,000 - 32,000; Full time

Job summary

Quest Diagnostics Incorporated is seeking a Billing Representative II in Marlborough, MA. The role operates Monday to Friday, between 6:00 AM and 4:30 PM Eastern, with a pay range of $17.20–$23 per hour. You will handle complex billing issues, coordinate with patients, clients, and third-party insurers to ensure revenue collection.

The position emphasizes HIPAA compliance, accuracy, and timely production. Relevant experience with medical billing and Excel is valued, and performance bonuses may

Qualifications

• High school diploma or equivalent required
• Experience with medical terminology preferred
• Familiarity with Windows PC applications and data entry workflows
• Strong attention to detail and accuracy

Responsibilities

• Focused efforts on decreasing Missing Information.
• Interpret Missing Information requests for appropriate action.
• Contact insurance carriers, clients, patients and/or other outside sources to clarify information.
• Perform screen scrapes.
• Evaluate and respond to all aspects of written billing inquiries from the patient or their representative to resolve billing issues.
• Regular research involving both the web and billing systems.
• Maintain Compliance and HIPAA standards.
• Meet or exceed daily production standards and daily quality standards.
• Overtime as needed based on departmental needs.

Skills

Communication skills

Teamwork

Adaptability

Multi-tasking

Data entry

Basic Math

Organization

Independent and team work

Education

High School Diploma or Equivalent

Tools

Excel

Windows PC applications

Job description

Billing Representative II - Monday to Friday, Between 6:00AM - 4:30PM Eastern

Pay range: $17.20 - 23 / hour

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information:

We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects - physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

In an environment where the patient is at the center of everything that we do the individuals in this position typically works with Billing Representatives and other employees handling complex billing issues for the purpose of collecting revenue for the organization. Will work with Patient, Client and/or Third Party insurance bills.

Responsibilities

• Focused efforts on decreasing Missing Information.
• Interpret Missing Information requests for appropriate action.
• Contact insurance carriers, clients, patients and/or other outside sources to clarify information.
• Perform screen scrapes.
• Evaluate and respond to all aspects of written billing inquiries from the patient or their representative to resolve billing issues.
• Regular research involving both the web and billing systems.
• May be a certified Medical Coder and/or involved with medical coding.
• Maintain Compliance and HIPAA standards at all times Meet or exceed daily production standards Meet or exceed daily quality standards.
• Ability to work on various other projects as needed.
• Ability to work overtime as needed based on departmental needs.

Qualifications

Requirements:

• Preferred Medical terminology knowledge
• Meet established production and quality standards
• Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications and basic IT troubleshooting.

Skills:

• Ability to work well in a fast-paced team and environment.
• Ability to adapt to changes.
• Ability to have excellent communication skills, both verbal and written.
• Ability to multi-task.
• PC Skills, with specific proficiency in Excel and data entry
• Basic Math skills
• Good organizational skills.
• Ability to work independently and as part of a team.

Education

High School Diploma or Equivalent (Required)

Languages

English (Required)

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Quest Diagnostics honors our service members and encourages veterans to apply.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.