Billing Representative II

Quest Diagnostics; United States; On-site; USD 23,694 - 30,307; Full time

Benefits offered by this job

Day 1 Medical, supplemental health, dental & vision

Annual health assessment program

401(k) with company match

Employee stock purchase plan

Education assistance

Job summary

Quest Diagnostics is looking for a Billing Representative II to work Monday to Friday in Clifton, NJ. The candidate will be responsible for resolving billing issues and maintaining relationships with clients.

This position requires 2+ years of customer service experience in healthcare, with benefits including medical insurance and a 401(k) plan. Embrace a customer-first approach and thrive in a digital environment.

Qualifications

• 2 or more years of customer service experience in a healthcare-related field.
• Experience in delivering complex customer service and achieving standards.
• Knowledge of billing/finance processes.

Responsibilities

• Make outbound calls to gather information resolving billing issues.
• Develop productive relationships with customers for positive experiences.
• Manage internal customer service mailbox requests efficiently.

Skills

Customer service excellence

Billing/finance knowledge

Digital skills (Outlook & Excel)

Education

High School Diploma or Equivalent

Job description

Billing Representative II - Monday to Friday, 7:00AM - 4:30PM Eastern

As a Billing Rep- Billing II, you will work by phone or correspondence to gather missing information to ensure proper billing to clients, patients, or third‑party insurances. This is an excellent opportunity for someone with previous customer service experience in a professional office setting who is interested in moving into a new area while learning additional skills.

Pay range: $17.20-$22/hr

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits information:

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Annual, no‑cost health assessment program Blueprint for Wellness®
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• FinFit financial coaching and services
• 401(k) pre‑tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy‑up option
• Flexible Spending Accounts
• Matching gifts program
• Education assistance through MyQuest for Education
• and so much more!

Responsibilities

• Make outbound calls to clients, Quest labs, and other internal customers to gather information and help resolve billing issues promptly.
• Develop and maintain productive relationships with customers to provide a positive first impression, command attention and respect, maintain a professional tone, and de‑escalate customers as needed.
• Manage internal customer service mailbox requests within 5–7 business days.
• Research and resolve correspondence from paper, fax, email, or phone call.
• Work all correspondence batches in date order following the timeline for completion.
• Use effective communication within the team to ensure consistent coverage of duties such as staffing for phones, adhering to set lunch schedule for phone coverage, and managing internal and external mailboxes.
• Perform all aspects of research needed to take place for accurate billing resolution, which includes reviewing account activity and previous notes in the billing system.
• Act as liaison for direct contact with clients, Quest labs, Accounts Payable, and local Quest business units regarding billing issues.
• Work directly with the ES Business Unit to educate them on billing practices and protocols for accurate communication to clients.
• Navigate both Quest Billing System and the Billing Web to handle requests.
• Ensure accurate follow‑up is handled outside the team.
• Follow Quest guidelines and SOPs.

Qualifications

Required Work experience:

• 2 or more years of customer service excellence experience in a healthcare‑related field.
• Experience delivering complex customer service excellence and achieving productivity/accuracy/quality standards.
• Knowledge of billing/finance and eligibility processes, practices, and concepts.

Skills:

• Good digital skills (Outlook & Excel), phone systems, chat, automation, and AI.
• Embrace and thrive in an environment of continuous improvement, innovation, and leveraging digital.

Education

• High School Diploma or Equivalent High School Diploma (Required)

About the Team

Quest Diagnostics honors our service members and encourages veterans to apply.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.

Job Info

• Job Identification 62558
• Posting Date 06/22/2026, 04:10 PM
• Job Schedule Full time
• Job Shift Day
• Locations 1 Insights Dr, Clifton, NJ, 07012, US