Billing Representative I

Quest Diagnostics Incorporated; Clifton (NJ); Remote; USD 24,000 - 30,000; Full time

Benefits offered by this job

Day 1 Medical

Dental & Vision

401(k) with company match

Employee stock purchase plan

Life and disability insurance

Flexible Spending Accounts

Education assistance through MyQuest

Career advancement opportunities

Job summary

Quest Diagnostics Incorporated is seeking a Billing Representative I for a remote, Monday–Friday schedule (8:30 AM–5:00 PM ET). This role focuses on reconciling medical claims to collect revenue and involves interacting with patients, clients, and third-party payers.

A strong emphasis on accuracy, HIPAA compliance, and efficient bill processing is required. Responsibilities include resolving missing information, communicating with carriers and patients, and managing billing inquiries and

Qualifications

• High School Diploma or Equivalent required.
• English required.
• Experience with medical terminology helpful.

Responsibilities

• Focus efforts on decreasing Missing Information.
• Interpret Missing Information requests for appropriate action.
• Contact insurance carriers, clients, patients and/or other outside sources to clarify information.
• Perform screen scrapes.
• Evaluate and respond to all aspects of written billing inquiries from the patient or their representative to resolve billing issues.
• Handle patient indigency records
• Regular research involving both the web and billing systems.
• May be a certified Medical Coder and/or involved with medical coding.
• Maintain Compliance and HIPAA standards at all times.
• Meet or exceed daily production standards and daily quality standards.

Skills

Excel

Data entry

Communication

Multitasking

Team player

Organization

Education

High School Diploma or Equivalent

Tools

Billing systems

Windows PC

Job description

Billing Representative I - Monday to Friday, 8:30 AM to 5:00 PM Eastern

In an environment where the patient is at the center of everything that we do, the individuals in this position typically reconcile medical claims for the purpose of collecting revenue for the organization. They work with patient, client and/or third-party insurance bills, and may work on one or more of these processes on a daily basis.

Pay range: $17.20 - $22 / hour

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits information:

We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects - physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

Responsibilities:

• Focused efforts on decreasing Missing Information.
• Interpret Missing Information requests for appropriate action.
• Contact insurance carriers, clients, patients and/or other outside sources to clarify information.
• Perform screen scrapes.
• Evaluate and respond to all aspects of written billing inquiries from the patient or their representative to resolve billing issues.
• Handle patient indigency records
• Regular research involving both the web and billing systems.
• May be a certified Medical Coder and/or involved with medical coding.
• Maintain Compliance and HIPAA standards at all times Meet or exceed daily production standards Meet or exceed daily quality standards.
• Ability to work on various other projects as needed.
• Ability to work overtime as needed based on departmental needs.
• Keying of updated billing information into system received from clients.

Requirements:

• At least one year of relevant experience and/or completion of medical administration course.
• Medical terminology knowledge
• Must be able to key 60 WPM and meet established production and quality standards
• Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications and basic IT troubleshooting.

Preferred Experience:

• 1 year experience in A/R, Billing, Customer Service, insurance, or healthcare
• Understanding of multiple billing requirements across varies payers

Skills:

• Ability to work well in a fast-paced team and environment.
• Ability to adapt to changes.
• Ability to have excellent communication skills, both verbal and written.
• Ability to multi-task.
• PC Skills, with specific proficiency in Excel and data entry
• Basic Math skills
• Good organizational skills.
• Ability to work independently and as part of a team.

Education

High School Diploma or Equivalent (Required)

Languages

English (Required)

Work Environment:

This role is a remote position, which means the individual will need to have internet access.

Quest Diagnostics honors our service members and encourages veterans to apply.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.