Billing Representative

Quest Diagnostics; West Hills (CT); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Life and disability insurance

Education assistance

Job summary

Quest Diagnostics is hiring a Billing Representative in West Hills, CA (Mon–Fri, 7:00 AM–3:30 PM Pacific). The role centers on reconciling medical claims to optimize revenue, handling patient and third‑party bills, and resolving billing issues with care and attention to HIPAA compliance.

Responsibilities include interpreting benefits, denials management, and applying payments while maintaining production and quality standards.

Qualifications

• High School Diploma or Equivalent is required
• Some College Courses are preferred
• English proficiency is required
• At least one year of relevant experience required
• Experience in A/R, Billing, Customer Service, insurance, or healthcare is preferred (1–3 years)
• Proficiency with Excel and data entry are expected

Responsibilities

• Interpret Explanation of Benefits for follow-up action
• Contact clients to follow up on denied or unresponded claims
• Analyze and apply denials, process and review claims
• Perform screen scrapes
• Address written billing inquiries from patients or their representatives to resolve issues
• Communicate with insurance carriers, clients, patients and other sources
• Conduct regular research using web and billing systems
• Possibly be a certified Medical Coder or involved in medical coding
• Maintain Compliance and HIPAA standards at all times; meet daily production and quality targets
• Work on other projects as needed

Skills

Excellent communication

Organizational skills

Teamwork

Overtime availability

Education

High School Diploma or Equivalent

Some College Courses

Tools

Excel

Data entry

Job description

Job Description

Billing Representative - West Hills, CA, Monday to Friday, 7:00 AM to 3:30 PM Pacific

In an environment where the patient is at the center of everything that we do, the individuals in this position typically reconcile medical claims for the purpose of collecting revenue for the organization. They work with patient, client and/or third-party insurance bills, and may work on one or more of these processes on a daily basis.

Pay range: $17.20 - $21/ hour

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects - physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness®
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 'MyDay' off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

Responsibilities

• Interpret Explanation of Benefits for appropriate follow-up action.
• Contact clients to follow up on denied and unresponded claims.
• Analyze and apply denials, process and review claims.
• Perform screen scrapes.
• Evaluate and respond to all aspects of written billing inquiries from the patient or their representative in order to resolve billing issues.
• Make have contact with insurance carriers, clients, patients and/or other outside sources.
• Regular research involving both the web and billing systems.
• May be a certified Medical Coder and/or involved with medical coding.
• Maintain Compliance and HIPAA standards at all times Meet or exceed daily production standards Meet or exceed daily quality standards.
• Ability to work on various other projects as needed.

Qualifications

Required Work Experience:

• At least one year of relevant experience

Preferred Work Experience:

• 1-3 years of experience in A/R, Billing, Customer Service, insurance, or healthcare preferred.

Skills:

• PC Skills, with specific proficiency in Excel and data entry
• Basic Math skills
• Excellent communication skills to effectively converse with internal and external candidates; ability to negotiate payment plans.
• Good organizational skills.
• Ability to work independently and as part of a team.
• Ability to work overtime as needed, based on departmental needs.

Education

• High School Diploma or Equivalent (Required)
• Some College Courses (Preferred)

Languages

• English (Required)

Qualified applicants with arrest or conviction records will be considered for Employment in accordance with the following laws if applicable, the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.

Quest believes that conviction records may have a direct, adverse, and negative relationship to the following job duties: accessing company property, information, assets, and products including sensitive information; accessing customer data or confidential information, and partnering and regularly working with or supervising other Quest employees and interacting with Quest customers.

Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.