Billing Representative

Clipboard; United States; Remote; USD 40,000 - 64,000; Full time

Benefits offered by this job

Remote-first

Job summary

Clipboard is hiring a Collections Representative for our Billing team. This fully remote role focuses on contacting workplaces to collect on invoices, obtaining payment commitments, and removing roadblocks to cash flow.

You will collaborate with Billing disputes, Sales, and Customer Support to ensure timely payments. The role emphasizes clear communication, data-driven decisions, and building relationships with customers while maintaining high levels of service.

Qualifications

• Professional and clear communication (verbal and written).
• High attention to detail.
• Receptive to feedback (coachable).
• Preferred: experience with Google Drive suite, Slack, Salesforce, soft phone software like Amazon Connect.

Responsibilities

• Monitor accounts to identify outstanding debts.
• Call and email accounts payable contacts, administrators, and others as needed to ask about overdue payments.
• Build relationships with workplaces and explain billing policies.
• Identify the root cause of non-payment and resolve billing concerns.
• Report on collections updates and accounts receivable status.
• Identify critical accounts and devise SMART action plans to address issues.

Skills

Communication

Attention to detail

Coachability

Google Drive

Slack

Salesforce

Amazon Connect

Tools

Google Drive

Slack

Salesforce

Amazon Connect

Job description

About the company

Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.

Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.

About the Role

The Collections team under Billing is responsible for collecting payments from workplaces (e.g., healthcare facilities). The Billing Representative (BR) is responsible for ensuring that the assigned workplaces pay their invoices quickly and on time. Cash is the lifeline of any company. This is a very critical role to ensure that the cash flows for the company are smooth. The BR will reach out to the workplaces through phone and email to follow up on payments, get a commitment of payment ("promise to pay"), and ensure that the workplaces honor these commitments. The BR will work with the workplaces and the respective internal teams to ensure any roadblocks in collecting the payments are removed. The role will require cross-functional collaboration with Billing Disputes, Sales, Customer Support, and other teams to achieve the desired goals.

Responsibilities

• Monitor accounts to identify outstanding debts.
• Call and email accounts payable contacts, administrators, and others as needed to ask about their overdue payments and upcoming dues.
• Build relationships with workplaces (e.g., properly set expectations about our billing policy, explain NET & Dispute Terms, etc.).
• Identify the root cause of non-payment and resolve billing concerns.
• Report on collections updates and accounts receivable status.
• Identify critical accounts and devise SMART action plans to address issues.

Requirements and Skills

• Professional and clear communication (verbal and written).
• High attention to detail.
• Receptive to feedback (highly coachable).
• Preferred: experience with Google Drive suite, Slack, Salesforce, soft phone software like Amazon Connect.

Technical

• Comfortable with math and data (e.g., calculating payment plan instalments).
• Ability to build relationships with customers.
• Strong judgment in customer-facing decisions and live interactions.
• Negotiating skills.

Qualifications

Open to candidates of all experience levels–what matters most is your ability to handle business customers professionally and solve problems effectively. No specific degree required—we care about what you can do, not just what’s on your résumé.

Why Join the company?

• 100% Remote. Work from anywhere in the world.
• Fast-Paced Startup Environment. Join a company that values curiosity, independence, and growth.
• A hiring process that rewards skills, not just experience. Every applicant gets a fair shot— our selection is based on real-world problem-solving ability, not just credentials.
• Opportunity to make a significant impact with our workplace customers.

System Requirements

• A reliable laptop/desktop (no Chromebooks or Linux OS).
• Minimum 20 Mbps wired internet connection.
• Wired headset for clear communication.
• A quiet, distraction-free workspace.
• Stable power and internet connectivity.

Quick Note on Scammers:

the company would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the the company hiring team members here.