Billing Representative

Answering Service Care; Town of Florida (NY); On-site; USD 21,855 - 31,127; Full time

Benefits offered by this job

401k with company match

Paid holiday/vacation/personal time

Health/Dental/Vision/Supplemental Insurance

Gym membership reimbursement

Childcare Reimbursement

Job summary

Answering Service Care is seeking a detail-oriented Billing Representative for their New York office. This entry-level position requires prior experience and focuses on processing payments, handling customer inquiries, and resolving billing issues.

The ideal candidate should have strong communication skills, and the ability to work independently while managing multiple tasks. Employees will enjoy comprehensive benefits including a 401k match and health insurance.

Qualifications

• Prior experience in billing, accounts receivable, or invoice-related customer service required.
• Strong communication skills with a customer-first approach.
• Ability to work independently while managing multiple priorities.

Responsibilities

• Collaborate across departments to resolve billing questions.
• Communicate with clients regarding billing inquiries, payments, and account issues.
• Process and reconcile customer payments accurately.

Skills

Billing experience

Strong communication

Attention to detail

Customer service

Digital tools (Excel, Google Sheets)

Education

High school diploma or equivalent

Pursuit of degree in Accounting, Finance, or Business

Tools

TBS

Hubspot

Monday.com

Job description

Overview

Join Our Legacy: Billing Representative at Answering Service Care. This is an in-office position at ASC’s Margate, FL headquarters.

About Us: Celebrating fifty (50) years in business in 2024, Answering Service Care provides live telephone answering services to thousands of service companies nationwide. We are a family-owned and operated business that values relationships with clients and team members, and we uphold a strong company culture and core values.

We’re looking for a detail-oriented and motivated Billing Representative to join our Billing team. This is an entry-level position, and prior billing or accounts receivable experience is required. If you have experience handling invoices, payment processing, or resolving billing issues and are ready to grow in a fast-paced environment, we’d love to hear from you.

What You’ll Do:

• Collaborate across departments to resolve billing questions efficiently and professionally.
• Handle inbound and outbound communication with clients (calls, email, tickets, chat) regarding billing inquiries, payments, and account issues.
• Process and reconcile customer payments accurately and in a timely manner.
• Monitor aging reports and assist in reducing past-due balances through proactive outreach and collection efforts.
• Learn and navigate billing tools and systems such as TBS, Hubspot, and Monday.com.

What We’re Looking For:

• Prior experience in billing, accounts receivable, or invoice-related customer service is required. This is not a training role for someone without prior billing exposure.
• Strong communication and interpersonal skills with a customer-first approach.
• Ability to work independently while managing multiple priorities.
• Confidentiality, professionalism, and attention to detail in every interaction.
• Comfort using spreadsheets and digital tools (Excel, Google Sheets, etc.).
• Experience with payment platforms, merchant services, or subscription billing tools is a plus.
• High school diploma or equivalent required; pursuit of a degree in Accounting, Finance, or Business is a plus.
• Bilingual (English/Spanish) candidates are encouraged to apply.

What We Offer:

• 401k with company match (50% match)
• Paid holiday/vacation/personal time
• Direct deposit (paid weekly)
• Health/Dental/Vision/Supplemental Insurance
• Fully Sponsored Employee Assistance Program (free to ALL employees)
• Childcare Reimbursement (up to $375 per month)
• Gym membership reimbursement (up to $15 per month)
• Twenty (20) year trip of a lifetime anywhere in the world you want to go with a companion
• And many more benefits!

Rate of Pay: starting at $19.23/hour

Schedule: 9 am - 5:30 pm, Monday-Friday

At Shooster Holdings, inclusion and opportunity go hand in hand. We are proud to be an Equal Opportunity Employer and welcome applicants of all backgrounds, abilities, and beliefs. Need an accommodation? Just reach out to [e-mail]