Billing Clerk

Sharyland Water Supply; Palmhurst (TX); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, and Vision coverage

401(k)

Life Insurance

Competitive Salary

Paid Time Off

Job summary

Sharyland Water Supply is seeking an entry-level Billing Clerk to support daily billing, maintain customer accounts, and handle payments and inquiries. The role emphasizes accuracy, teamwork, and clear communication in a small accounts services team.

Onsite work in the service area, with a Monday–Friday schedule (8:00–5:00 or 9:00–6:00) and occasional overtime. Bilingual Spanish/English is preferred to assist a diverse customer base.

Qualifications

• Strong customer service, communication, and attention to detail.
• Comfortable with Microsoft Office and general office software.
• Organized, dependable, and able to work independently and with a team.
• Bilingual (Spanish/English) preferred.

Responsibilities

• Support daily billing cycles by reviewing meter/billing data and resolving discrepancies.
• Set up and maintain customer accounts (new service, transfers, cancellations, name/address changes).
• Verify and apply payments from approved channels and assist with billing or payment questions.
• Help manage due dates, penalties, delinquency processing, and billing-related records.
• Document and track issues in the helpdesk system; research concerns and process approved adjustments.
• Prepare routine reports, letters, and customer notices.

Skills

Customer service

Communication

Attention to detail

MS Office

Teamwork

Bilingual Spanish/English

Tools

None

Job description

Our Roots

Sharyland Water Supply Corporation was established in May of 1968 for the purpose of providing safe, affordable drinking water to the rural communities in and around Mission, McAllen, and Edinburg. We continue to strive in that endeavor.

Sharyland Water Supply Corporation was created by a group of determined, community-minded men in the 1960's. With the help of Farmers Home Administration, a loan was acquired and construction began to build a rural water system. Initially, 700 property owners committed to take water service once construction was complete. Today, more than 50 years later, there are over 19,000 water connections on the system.

The Corporation has approximately 100 square miles of Certified Area, 800 miles of water lines, three water plants, four elevated storage tanks and plans for additional water system improvements in the works.

The Corporation has over 100 employees and a 7 person Board of Directors, all of whom are dedicated to the job required to ensure that Sharyland Water Supply Corporation continues to be the best it can be.

The Opportunity

As a Billing Clerk, you’ll help keep customer accounts accurate and up to date—an essential part of delivering reliable water service. This entry-level role is a strong fit if you want to launch your career in customer account support while learning from an experienced Account Services team.

Key responsibilities include:

• Support daily billing cycles by reviewing meter/billing data and resolving discrepancies
• Set up and maintain customer accounts (new service, transfers, cancellations, name/address changes)
• Verify and apply payments from approved channels and assist with billing or payment questions
• Help manage due dates, penalties, delinquency processing, and billing-related records
• Document and track issues in the helpdesk system; research concerns and process approved adjustments
• Prepare routine reports, letters, and customer notices

Required skills/qualifications:

• Strong customer service, communication, and attention to detail
• Comfortable with Microsoft Office and general office software
• Organized, dependable, and able to work independently and with a team
• Bilingual (Spanish/English) preferred

A Day, Explained

You’ll start your morning onsite in Alton by checking the day’s account activity and queueing up items that need review.

Throughout the day, you’ll move between focused desk work and customer support—answering questions, following up on tickets, and confirming details so accounts stay accurate. You’ll learn the rhythm of billing deadlines, how to spot common exceptions, and how to communicate clearly when something needs clarification. As the day wraps, you’ll help pull together routine reports and notices, keeping information organized and confidential. Your schedule is Monday–Friday (8:00–5:00 or 9:00–6:00), with occasional overtime as operational needs require.

Your Benefits

• Medical, Dental, and Vision coverage
• 401(k)
• Life Insurance
• Competitive Salary
• Paid Time Off