PT/FT Billing Administrative Assistant

Surepoint Er; Mansfield (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Surepoint ER in Mansfield, TX, seeks a Billing Administrative Assistant/Patient Advocate for our onsite corporate office. You will manage patient accounts related to ER visits, answer billing questions, and deliver exceptional customer service while performing administrative duties as assigned by the billing director.

The ideal candidate has strong Microsoft Word/Excel skills, the ability to multi-task, and knowledge of patient billing, EOBs, and insurance explanations of benefits.

Qualifications

• High school diploma or equivalent; associate or bachelor's degree preferred.
• Minimum 2 years’ experience in customer service or patient advocate role.
• Proficiency in Microsoft Office applications.
• Proficiency in Microsoft Excel, including creating spreadsheets, using formulas, and data analysis.
• Strong attention to detail and accuracy.
• Excellent communication and customer service skills.
• Ability to work independently and as part of a team, managing multiple priorities and deadlines.
• Knowledge of HIPAA and healthcare compliance regulations.
• Familiarity with electronic health record systems and medical terminology.
• EOB knowledge preferred; knowledge of insurance plans, policies, and claim submission is a plus.

Responsibilities

• Review and verify patient demographic and insurance information for billing purposes.
• Generate patient statements, respond to billing inquiries, explain charges and coverage, set up payment plans, and initiate collections when needed.
• Coordinate with patients, billing company, insurance, and other departments to resolve billing issues and ensure clear communication.
• Ensure HIPAA compliance in all billing and collection activities.
• Compile billing data, generate KPI reports, and assist in monitoring revenue cycle performance.
• Rectify EHR data errors in the billing system to ensure accurate reporting.
• Review and monitor failed payment plans and report metrics monthly.
• Generate invoices for corporate accounts; process incoming mail and daily deposits.
• Perform other duties as assigned.

Skills

Customer service

Communication

Attention to detail

Teamwork

Independent work

HIPAA compliance

EHR familiarity

Medical terminology

Insurance knowledge

Billing & collections

Education

High school diploma or equivalent

Associate or Bachelor's degree preferred

Tools

Microsoft Excel

Microsoft Word

Microsoft Office

Job description

Position Summary:

The Billing Administrative Assistance/Patient Advocate position is responsible for managing patient accounts related to emergency room visits. The patient advocate role involves answering patient calls and messages regarding billing questions or customer service questions/complaints with a focus on delivering excellent customer service. This position will include administrative duties as assigned by the billing director. The ideal candidate will have strong Adobe PDF and Microsoft Word/Excel skills with the ability to multi-task. Knowledge of patient billing and collections for medical services and understanding explanation of benefits from insurance carriers preferred.

Work Location:

This is an onsite position at our corporate office in Mansfield, Texas.

Responsibilities:

• Review and confirm the accuracy of patient demographic and insurance information for billing purposes.
• Patient Billing and Collections: Generate patient statements, respond to billing inquiries, explain charges and insurance coverage, set up payment plans, and initiate collections procedures when necessary.
• Liaise with patients, the billing company, insurance companies, and other departments to resolve billing-related issues, provide necessary documentation, and facilitate effective communication regarding claims and reimbursements.
• Ensure compliance with HIPAA and other regulatory requirements in all billing and collection activities.
• Compile and analyze billing data, generate reports on key performance indicators (KPIs), and assist in monitoring revenue cycle performance.
• Rectify internal Electronic Health Record (EHR) data errors in the billing system to ensure accurate reporting metrics.
• Review failed payment plans, attempt revenue recovery, and report metrics monthly.
• Generate invoices for corporate accounts.
• Process incoming mail and make daily deposits.
• Perform miscellaneous job-related duties as assigned.
• Knowledge in CPT Codes preferred.
• Other duties as assigned

Qualifications and Requirements:

• High school diploma or equivalent (associate or bachelor's degree preferred).
• Minimum of 2 years’ experience in customer service or patient advocate position.
• Proficiency Microsoft Office applications.
• Proficiency in Microsoft Excel, including creating spreadsheets, using formulas, and analyzing data.
• Strong attention to detail and accuracy.
• Excellent communication and customer service skills.
• Ability to work independently and as part of a team, managing multiple priorities and deadlines.
• Knowledge of healthcare compliance regulations, including HIPAA.
• Familiarity with electronic health record systems and medical terminology.
• EOB knowledge, preferred
• Knowledge of insurance plans, policies, and claim submission, a plus

Essential Job Functions:

Every effort has been made to make the job description as complete as possible. However, it in no way states or implies that these are the only duties that will be required in this position. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or is a logical assignment to the position.