Billing Operations Supervisor - Customer Back Office

FirstEnergy Corp; Holmdel Township (NJ); On-site; USD 110,000 - 129,000; Full time

Job summary

FirstEnergy Corp in Holmdel, NJ seeks a Supervisor, Customer Billing to lead a team responsible for timely, accurate billing across Met-Ed, Penelec, and JCP&L while ensuring compliance with state regulations and tariffs.

You will coach staff, manage workloads, and analyze reporting data. This on-site role requires flexibility for extended hours during emergencies and close collaboration with Legal, Compliance, and other departments.

Qualifications

• Bachelor's degree preferred. In lieu of a degree, a minimum of 5 years' relevant work experience is required.
• Experience in a union environment and the ability to manage under the provisions of a union contract preferred.
• Supervisory experience preferred.
• Excellent verbal and written communication skills; strong people skills; ability to multi-task, problem solve, plan and organize.

Responsibilities

• Promote a diverse, inclusive, and collaborative work environment by encouraging open, honest, direct, and ongoing conversations among all team members.
• Oversight of the team's performance to deliver timely and accurate bills.
• Coordinating Back Office Billing activities with other departments including Legal, Compliance, Contact Center, Billing Controls, Meter Services, Meter Reading, Line Shops and Corporate teams.
• Timely handling of, and professional response to, complex and technical customer inquiries.

Skills

Customer service

Coaching

Communication

People skills

Multitasking

Problem solving

Organizational skills

Presentation skills

Driver's license

Education

Bachelor's degree preferred

5+ years experience

Tools

CRM

Microsoft Excel

Microsoft Word

Microsoft Access

Job description

FirstEnergy Corp in Holmdel, NJ seeks a Supervisor, Customer Billing to lead a team responsible for timely, accurate billing across Met-Ed, Penelec, and JCP&L while ensuring compliance with state regulations and tariffs.

You will coach staff, manage workloads, and analyze reporting data. This on-site role requires flexibility for extended hours during emergencies and close collaboration with Legal, Compliance, and other departments.