Billing Operations Apprentice: Accuracy, Audits & Reporting

CITADEL Pacific Ltd; Northern (KY); Hybrid; USD 36,000 - 54,000; Full time

Job summary

CITADEL Pacific Ltd is seeking an Billing Operations & Controls Apprentice to support the administration, auditing, and quality assurance of the billing process within the CostGuard system. You will process daily switch call records and ensure accuracy across cycles, contributing to revenue assurance and issue resolution.

The role requires handling audits, report generation, and collaboration with Customer Service and Operations to maintain billing integrity.

Qualifications

• High school diploma or equivalent required.
• Must be a US citizen or resident alien.
• Must be at least 18 years of age or older.
• Must have been a resident of Guam for a period not less than three consecutive years before entry into the program.
• Mayor’s Verification must be submitted upon hire.
• Must be able to attend a minimum of two classes per semester while working forty hours per week with IT&E.

Responsibilities

• Know and uphold established IT&E Mission, policies and procedures, Department and Division objectives, quality assurance and safety programs and standards.
• Perform ongoing billing audits and analysis, especially after pre-billing and draft billing cycles, to identify duplicate charges, missing charges, input errors, and other discrepancies.
• Generate switch compare reports to support revenue-loss analysis and strengthen billing controls.
• Monitor and audit customer account packages and plans to ensure accurate application of charges and features.
• Assist in reviewing high-usage activity (roaming, top-ups, load, data, long distance), especially for countries with high fraud risk.
• Respond to and/or refer customer billing issues to Customer Service; develop error queries and generate reports to help resolve issues.
• Prepare and provide weekly and monthly corrections logs for Customer Service and Operations, ensuring completion prior to each billing cycle run.
• Review and respond to online trouble ticket requests, documenting findings and recommending corrective actions.
• Perform manual or bulk updates—including additions, deletions, and modifications of products, features, and SKUs—to ensure billing accuracy.
• Investigate and troubleshoot CDRs and billing charges to support Customer Service in addressing customer inquiries and disputes.
• Develop, maintain, and distribute billing-related reports to support reconciliation, analytics, and auditing on a weekly and monthly basis.
• Provide subscriber information and call detail reports (CDRs) in response to subpoena requests in accordance with established procedures.
• Recommend process improvements and quality-control enhancements for all departments.
• Perform other related duties as assigned.

Skills

Billing analysis

Data analysis

Education

High school diploma or equivalent

Job description

CITADEL Pacific Ltd is seeking an Billing Operations & Controls Apprentice to support the administration, auditing, and quality assurance of the billing process within the CostGuard system. You will process daily switch call records and ensure accuracy across cycles, contributing to revenue assurance and issue resolution.

The role requires handling audits, report generation, and collaboration with Customer Service and Operations to maintain billing integrity.