Billing Manager

Ensemble RCM LLC; Ohio; Hybrid; USD 63,000 - 120,000; Full time

Benefits offered by this job

Bonus incentives

Paid certifications

Tuition reimbursement

Comprehensive benefits

Career advancement

Job summary

Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. The Manager, Billing Services, will support the Director, Revenue Cycle in directing the billing department team members, with accountability for hiring, onboarding, training and performance management.

This remote role may require occasional travel to client sites or corporate offices.

Qualifications

• Experience in EMR and Clearinghouse systems.
• Experience in Physician Revenue Cycle.
• Ability to occasionally travel if needed for client assessment or at the elbow support.
• Demonstrated advanced usage of AI for team management and process improvements.

Responsibilities

• Reports on KPIs for the department and benchmarks for each client.
• Manage the daily workflow of the department and monitor progress to address issues.
• Hold huddles to cover training focuses and develop team members.
• Oversee progress and monitoring of worked accounts for QA and productivity measures.
• Assist in strategic planning and ongoing process improvement evaluation.
• Review, update and implement policies and procedures to support the vision and goals.

Skills

EMR systems

Clearinghouse systems

Physician Revenue Cycle

AI-driven process improvement

Travel flexibility

Job description

Thank you for considering a career at Ensemble! Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!

O.N.E Purpose:

Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.

Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.

Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

The Opportunity:

• Bonus Incentives
• Paid Certifications
• Tuition Reimbursement
• Comprehensive Benefits
• Career Advancement

This position pays between $62,500.00 - $119,700.00/ based on experience.

The Manager, Billing Services, will support the Director, Revenue Cycle in the selection, direction and development of the billing department team members, and will report to the Director, Revenue Cycle. The Manager will be responsible for assisting team members with problematic bills and questions regarding billing processes and best practices. The Manager, Billing Services, will be responsible for direct oversight of a team of associates and supervisors with all decision-making regarding hiring, onboarding, training and performance management.

Essential Job Functions:

• Reports on Key Performance Indicators for the department and will be held to the standards identified as benchmarks and best practices for each client
• Manage the daily workflow of the department, monitor progress to identify trending issues and develop training or processes to address these issues
• Hold huddles to efficiently cover new or evolving training focuses to encourage and develop team members
• Overseeing progress and monitoring of worked accounts for quality assurance and productivity measures
• Assists in strategic planning and performs ongoing process improvement evaluation
• Reviews, updates and implements policies and procedures to support the vision and goals

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Associates may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Job Experience:

3 to 5 Years Required

Knowledge, Skills and Abilities:

• Experience in EMR and Clearinghouse systems
• Experience in Physician Revenue Cycle
• Ability to occasionally travel if needed for client assessment or at the elbow support
• Demonstrated advanced usage of AI and the management of teams using AI to lean into process and technological improvements, to include the exploration, experimentation, and application of AI.

This is a remote position; however, candidates must be willing and able to travel to and work onsite at client, temporary, or corporate office locations as business needs require.

Join an award-winning company

• Five-time winner of “Best in KLAS” 2020-2022, 2024-2025
• Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024
• 22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024
• Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024
• Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023
• Energage Top Workplaces USA 2022-2024
• Fortune Media Best Workplaces in Healthcare 2024
• Monster Top Workplace for Remote Work 2024
• Great Place to Work certified 2023-2024
• Innovation Work-Life Flexibility Leadership Purpose + Values

Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive.

Associate Benefits - We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.

Our Culture - Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.

Growth - We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.

Recognition - We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.

Ensemble is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble also prohibits harassment of applicants or employees based on any of these protected categories.

Due to business, operational, payroll, and regulatory requirements, this position is limited to individuals who reside and are authorized to work within the United States. Applications generated from outside the United States will not be considered. Individuals may reapply when located within the United States.

Ensemble provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact [e-mail].

This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.

Ensemble is dedicated to providing our clients with experienced healthcare finance and revenue cycle professionals. We believe that our core values of trust, integrity, loyalty and service married with the belief that our work is worthwhile helps us build and sustain sincere relationships with our associates and clients.

If you are a passionate, dedicated and experienced revenue cycle, consulting or finance professional and seek career and personal growth, we would love to hear from you. We believe we foster an environment where talented individuals can excel and shine. Our team believes that people are the most important part of our success and that when we take care of our people, they pay it forward by providing our clients with excellent results and world-class service.