Billing & Insurance AR Specialist

OneOncology; United States; Remote; USD 52,000 - 78,000; Full time

Job summary

OneOncology is seeking an experienced Medical Billing and Collections Specialist to manage monthly accounts receivable for oncology patients. You will follow up with payers, resolve claim issues, and ensure timely payments while supporting patients and physicians.

The ideal candidate has at least 3 years in medical collections, knowledge of HCPCS/ICD/CPT coding, and Medicare/Medicaid rules. This is a remote role within a collaborative Revenue Cycle Management team.

Qualifications

• Minimum 3 years of experience in medical collections, preferably in oncology
• Knowledge of Medicare/Medicaid billing and payer policies
• Strong understanding of insurance reimbursements and claim denials resolution
• Familiarity with HCPCS/ICD/CPT oncology coding

Responsibilities

• Review and manage AR in 45+ day categories and follow up on denials
• Document collection activity and status in tracking notes
• Communicate with patients, physicians, and payers to resolve balances
• Correct billing errors and re-file claims as needed
• Generate daily reports for supervisor review
• Assist with write-offs and write-off adjustment forms
• Ensure timely payment and accurate posting of payments

Skills

Medical billing & collections

HCPCS/ICD/CPT coding

Insurance follow-up

Patient communications

Analytical skills

MS Excel/Word/Outlook

Education

High school diploma

Bachelor's degree preferred

Tools

Healthcare billing systems

Job description

OneOncology is positioning community oncologists to drive the future of medical care through a patient-centric, physician-driven, and technology-powered model to help improve the lives of everyone living with cancer and other diseases. Our team is bringing together leaders to the market place to help drive OneOncology's mission and vision.

Why join us? This is an exciting time to join OneOncology. Our values-driven culture reflects our startup enthusiasm supported by industry leaders in oncology, urology, technology, and finance. We are looking for talented and highly-motivated individuals who demonstrate a natural desire to improve and build new processes that support the meaningful work of independent physicians and the patients they serve.

Job Description:

Role Summary:

This role reviews monthly accounts receivables, follow up for resolution, insurance contact and claim re-files when necessary. Responsible for all aspects of insurance management of assigned payers including follow-up, research, and problem resolutions. The individual will need to have expertise in medical billing and collections, as well as a strong understanding of insurance reimbursement processes. This position will also review billing edits and correct claims. The successful candidate will work closely with patients, physicians, and insurance companies to ensure that accurate and timely payments are received, and outstanding balances are collected.

Responsibilities:

• Works and/or maintains every account in the assigned AR in the 45+ day categories. Reviews EOBs within a two-week turnaround.

• Documents accurate collection activity in the collection tracking notes.

• Evaluates status of accounts and prioritizes collection action (letters, phone calls, staff assistance).

• Calls on outstanding balances due from carriers in a timely manner.

• Telephone, interview, and counsel patients on outstanding self-pay balances.

• Responds to incoming telephone or mail inquiries in a prompt, timely manner.

• Completes write-off adjustment forms for accounts that need review.

• Review claim edit failures and correct billing for clean claim submissions.

• Advises Supervisor of any unusual collection accounts as they become delinquent or are in question.

• Prepares daily user reports for Supervisor review and filing along with appropriate notes/documentation.

• Work with other members of the RCM team to ensure clean claims and timely payment.

• Maintains a complete understanding of HCPCS/ICD/CPT oncology coding and specific carrier requirements/knowledge.

• Additional responsibilities may be assigned to help drive our mission of improving the lives of everyone living with cancer.

Required Qualifications:

• High school diploma or equivalent required

• Bachelor's degree preferred

• Minimum of 3 years of experience in medical collections required, preferably in an Oncology healthcare setting

• Radiation Oncology/Proton experience a plus

• Expertise in insurance policies and regulations related to medical billing, including Medicare and Medicaid

Essential Competencies:

• Attendance is an essential job function.

• Detailed knowledge of billing, HCPCS, CPT and ICD codes

• Previous commercial collections experience preferred

• Ability to work effectively with all levels of management and other colleagues, demonstrating initiative, mature judgment and customer service orientation.

• Effective verbal and written communications, including active listening skills and skill in presenting findings and recommendations.

• Exceptional Multi-tasking, organizational skills and superb attention to detail.

• Strong analytical skills

• Skill in negotiating issues and resolving problems.

• Excellent customer service skills.

• Proficient in the use of end-user computer applications regarding productivity (MS Word, Excel, Outlook), database and patient billing and other medical information systems.

• Ability to operate various types of office equipment.

• Must possess high degree of professionalism and adaptability.

The above job description is a general overview of the responsibilities and competencies for this role at OneOncology. Specific details may vary based on the needs of the organization.

#LI-REMOTE