Insurance Credits Specialist

OneOncology; United States; On-site; USD 36,000 - 54,000; Full time

Job summary

OneOncology is seeking an experienced Billing Specialist to evaluate daily credit balances, research refunds, and prepare refund requests for approval. The role requires COB knowledge, attention to payment details, and strong interpretive skills to determine legitimate credits.

You will collaborate with Registration and Front Office, maintain audit-ready batch files, and support conducted refunds or disputes as needed. Prior medical billing experience and excellent communication are essential.

Qualifications

• High School diploma or equivalent required.
• One year of experience in directly related role required.
• Medical billing experience is required.
• Excellent attention to detail and strong communication skills are essential.

Responsibilities

• Evaluate daily credit balances which are created at the time of payment posting.
• Research credits/refund requests to determine the appropriate overpaid party.
• Prepare refund requests for approval and check issue by Accounts Payable or for offset by payer.
• Maintain batch files of completed requests, review to ensure overpayment has been facilitated.
• Identify posting issues attributable to creating credit balances and relay this information to the Team Leader for audit purposes.
• Evaluate any refund/overpayment requests received. Responding appropriately by preparing to refund or written dispute.
• Transfer money when necessary via Issue Assistance.
• Understand and refer to managed care profiles, AWP grids, and other tools necessary to determine legitimate credits.
• Complete a daily task log and submit to the Team Leader at the end of each month.
• Communicate with external departments, i.e., Registration, Front Office, etc, to obtain information required in resolving credit balances or refund requests.
• Additional responsibilities may be assigned to help drive our mission of improving the lives of everyone living with cancer.

Skills

Medical billing

Attention to detail

Analytical skills

Customer service

Communication skills

Education

High School diploma

Tools

MS Word

Excel

Outlook

Billing software

Job description

OneOncology is positioning community oncologists to drive the future of medical care through a patient-centric, physician-driven, and technology-powered model to help improve the lives of everyone living with cancer and other diseases. Our team is bringing together leaders to the market place to help drive OneOncology’s mission and vision.

Why join us? This is an exciting time to join OneOncology. Our values-driven culture reflects our startup enthusiasm supported by industry leaders in oncology, urology, technology, and finance. We are looking for talented and highly-motivated individuals who demonstrate a natural desire to improve and build new processes that support the meaningful work of independent physicians and the patients they serve.

Job Description

Role Summary

This role is responsible for evaluating credit balances, preparing and/or disputing refund requests. This position requires in-depth coordination of benefits (COB) knowledge of rules pertinent to making order of benefit determinations, strong attention to payment detail, and good interpretive skills.

Responsibilities

• Evaluate daily credit balances which are created at the time of payment posting.
• Research credits/refund requests to determine the appropriate overpaid party.
• Prepare refund requests for approval and check issue by Accounts Payable or for offset by payer.
• Maintain batch files of completed requests, review to ensure overpayment has been facilitated.
• Identify posting issues attributable to creating credit balances and relay this information to the Team Leader for audit purposes.
• Evaluate any refund/overpayment requests received. Responding appropriately by preparing to refund or written dispute.
• Transfer money when necessary via Issue Assistance.
• Understand and refer to managed care profiles, AWP grids, and other tools necessary to determine legitimate credits. Inform Team Leader of payer issues as identified.
• Complete a daily task log and submit to the Team Leader at the end of each month.
• Communicate with external departments, i.e., Registration, Front Office, etc, to obtain information required in resolving credit balances or refund requests.
• Additional responsibilities may be assigned to help drive our mission of improving the lives of everyone living with cancer.
• Additional responsibilities may be assigned to help drive our mission of improving the lives of everyone living with cancer.

Required Qualifications

• High School diploma or equivalent required.
• One year of experience in directly related role

Essential Competencies

• Attendance is an essential job function.
• Medical billing experience required
• Detailed knowledge of billing, HCPCS, CPT and ICD codes
• Previous credit and refunds experience preferred
• Ability to work effectively with all levels of management and other colleagues, demonstrating initiative, mature judgment and customer service orientation.
• Effective verbal and written communications, including active listening skills and skill in presenting findings and recommendations.
• Exceptional Multi-tasking, organizational skills and superb attention to detail.
• Strong analytical skills
• Skill in negotiating issues and resolving problems.
• Excellent customer service skills.
• Proficient in the use of end-user computer applications regarding productivity (MS Word, Excel, Outlook), database and patient billing and other medical information systems.
• Ability to operate various types of office equipment.
• Must possess high degree of professionalism and adaptability.