Billing & Follow-Up Specialist (Hybrid)

Mayo Clinic; Rochester (MN); Hybrid; USD 46,000 - 71,000; Full time

Job summary

Mayo Clinic in Rochester, MN is hiring a Billing and Follow Up Representative to ensure accurate, timely submission of claims and to follow up on non-adjudicated items. This hybrid role requires proximity to Mayo Clinic campuses for on-site needs based on business priorities.

Qualifications include a high school diploma or GED with 2+ years of relevant experience, or a bachelor’s degree; Epic knowledge is preferred. Strong English communication and reliable attendance are essential for success.

Qualifications

• High School Diploma or GED and 2+ years of relevant experience required
• OR
• Bachelor’s degree required
• Associates degree or higher preferred and 4 years of relevant experience preferred
• Ability to read and communicate effectively in English
• Basic computer/keyboard skills, intermediate mathematic competency
• Good written and verbal communication skills
• Knowledge of proper phone etiquette and phone handling skills
• Must maintain regular and acceptable attendance; may be required to work weekend, holiday or OT hours
• Knowledge of and experience with Epic is preferred
• General knowledge of medical billing and collections processes preferred
• General knowledge of healthcare terminology preferred
• Knowledge of contracted payers preferred
• HFMA Certification Preferred.

Responsibilities

• The Billing and Follow Up Representative is an experienced level position that enables the accurate and timely submission of claims.
• This position will be responsible for the correction of billing errors that will enable timely claim submission to payers, following up on non-adjudicated claims, and review of claims with contractual underpayments.
• This role will require adherence to quality assurance metrics and productivity standards to meet billing and follow-up KPIs.

Skills

English communication

Phone etiquette

Attendance reliability

Education

High School Diploma or GED

Bachelor’s degree

Associates degree or higher

Tools

Epic

Job description

Mayo Clinic in Rochester, MN is hiring a Billing and Follow Up Representative to ensure accurate, timely submission of claims and to follow up on non-adjudicated items. This hybrid role requires proximity to Mayo Clinic campuses for on-site needs based on business priorities.

Qualifications include a high school diploma or GED with 2+ years of relevant experience, or a bachelor’s degree; Epic knowledge is preferred. Strong English communication and reliable attendance are essential for success.