Billing and Follow Up Rep- Hybrid

Mayo Clinic; Rochester (MN); Hybrid; USD 62,781,000 - 98,198,000; Full time

Job summary

Mayo Clinic in Rochester, MN is hiring a Billing and Follow Up Representative to ensure accurate, timely submission of claims and to follow up on non-adjudicated items. This hybrid role requires proximity to Mayo Clinic campuses for on-site needs based on business priorities.

Qualifications include a high school diploma or GED with 2+ years of relevant experience, or a bachelor’s degree; Epic knowledge is preferred. Strong English communication and reliable attendance are essential for success.

Qualifications

• High School Diploma or GED and 2+ years of relevant experience required
• OR
• Bachelor’s degree required
• Associates degree or higher preferred and 4 years of relevant experience preferred
• Ability to read and communicate effectively in English
• Basic computer/keyboard skills, intermediate mathematic competency
• Good written and verbal communication skills
• Knowledge of proper phone etiquette and phone handling skills
• Must maintain regular and acceptable attendance; may be required to work weekend, holiday or OT hours
• Knowledge of and experience with Epic is preferred
• General knowledge of medical billing and collections processes preferred
• General knowledge of healthcare terminology preferred
• Knowledge of contracted payers preferred
• HFMA Certification Preferred.

Responsibilities

• The Billing and Follow Up Representative is an experienced level position that enables the accurate and timely submission of claims.
• This position will be responsible for the correction of billing errors that will enable timely claim submission to payers, following up on non-adjudicated claims, and review of claims with contractual underpayments.
• This role will require adherence to quality assurance metrics and productivity standards to meet billing and follow-up KPIs.

Skills

English communication

Phone etiquette

Attendance reliability

Education

High School Diploma or GED

Bachelor’s degree

Associates degree or higher

Tools

Epic

Job description

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans– to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits Highlights

• Medical:Multiple plan options.
• Dental:Delta Dental or reimbursement account for flexible coverage.
• Vision:Affordable plan with national network.
• Pre-Tax Savings:HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

Responsibilities

HYBRID: This is a hybrid position and must be located within 100 miles of any of the Mayo Clinic campuses for on-site expectations based on business needs.

The Billing and Follow Up Representative is an experienced level position that enables the accurate and timely submission of claims. This position will be responsible for the correction of billing errors that will enable timely claim submission to payers, following up on non-adjudicated claims, and review of claims with contractual underpayments. This position will be responsible for working billing and follow up tasks of higher complexity, and will require knowledge of payer billing requirements. This role will require adherence to quality assurance metrics, as well productivity standards that will enable billing and follow-up key performance indicators to be met.

Qualifications

High School Diploma or GED and 2+ years of relevant experience required

OR

Bachelor’s degree required

Associates degree or higher preferred and 4 years of relevant experience preferred

Ability to read and communicate effectively in English

Basic computer/keyboarding skills, intermediate mathematic competency

Good written and verbal communication skills

Knowledge of proper phone etiquette and phone handling skills

Must maintain regular and acceptable attendance; may be required to work weekend, holiday or OT hours

Knowledge of and experience with Epic is preferred

General knowledge of medical billing and collections processes preferred

General knowledge of healthcare terminology preferred

Knowledge of contracted payers preferred

Healthcare Financial Management Association (HFMA) Certification Preferred.

**This vacancy is not eligible for sponsorship / we will not sponsor or transfer visas for this position.

During the selection process, you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience. During the OnDemand interview, a question will appear on your screen, and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question - Mayo Clinic will only see the final recording. The complete interview will be reviewed by a Mayo Clinic staff member and you will be notified of next steps.

Exemption Status

Nonexempt

Compensation Detail

$21.91 -$34.27/Hour

Benefits Eligible

Yes

Schedule

Full Time

Hours/Pay Period

80

Schedule Details

M-F, start time 6,7, or 8

International Assignment

No

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the'EOE is the Law'. Mayo Clinic participates inE-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

Recruiter

Ronnie Bartz