Billing Exception Specialist – Utilities (Hybrid Contract)

Consumers Energy; Carrollton Township (MI); Hybrid; USD 25,000 - 28,000; Full time

Job summary

Consumers Energy is seeking a Billing Exception Specialist on a contract through Magnit. The hybrid role requires reporting three days a week to Saginaw, Michigan, and focuses on residential and small commercial rates to ensure accurate billing and regulatory compliance.

You will analyze billing data, investigate discrepancies, communicate with customers, and drive process improvements while managing Net Metering and Distributed Generation programs.

Qualifications

• 2-4 years experience interpreting complex billing data and identifying discrepancies.
• Experience executing utility billing processes, using metering principles, and following regulatory requirements.
• Experience with billing systems and software, preferably in the energy/utility industry.
• Experience working independently and collaboratively in a fast-paced environment with a focus on accuracy and attention to detail.

Responsibilities

• Analyze billing, meter, and rate data to determine the root cause of account issues and complete work orders with field teams.
• Communicate with customers regarding billing discrepancies in a clear and professional manner.
• Ensure compliance with regulatory requirements and industry standards related to billing accuracy.
• Identify opportunities for process improvements and system enhancements to streamline billing operations.
• Proactively identify potential billing exceptions and take preventive measures, using scripting and automation where appropriate.
• Correct account exceptions and ensure accurate billing for affected accounts, including Net Metering and Distributed Generation.

Education

High School Diploma

Job description

Consumers Energy is seeking a Billing Exception Specialist on a contract through Magnit. The hybrid role requires reporting three days a week to Saginaw, Michigan, and focuses on residential and small commercial rates to ensure accurate billing and regulatory compliance.

You will analyze billing data, investigate discrepancies, communicate with customers, and drive process improvements while managing Net Metering and Distributed Generation programs.