Billing Excellence Analyst

Carrier Global Corporation; Charlotte, Northern (NC, KY); Hybrid; USD 65,000 - 130,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Paid time off

Disability insurance

Tuition assistance

Job summary

Carrier Global Corporation is hiring a Billing Operations Analyst in Charlotte, NC. You will validate billing readiness for NA Field Service, ensure proper cost postings, and manage open orders for timely month-end close.

The role requires 5+ years in billing/operations and familiarity with MS Office. Experience with ServiceMax, Salesforce or SAP is preferred. Competitive benefits and potential incentives are offered.

Qualifications

• High School Diploma or GED.
• 5+ years of experience in a business, administrative, operations, billing, finance, or customer support environment.
• 1+ years of experience using Microsoft Office applications, including Outlook, Excel, Word, and related productivity tools.

Responsibilities

• Validate jobs for billing readiness by confirming customer authorization, service order or project completion, accurate cost postings, and appropriate Ready to Bill status.
• Review and correct cost posting errors, confirmation issues, and other billing-related discrepancies as needed.
• Communicate professionally with field offices regarding job status, missing information, billing readiness concerns, and required follow-up actions.
• Monitor open order activity daily and support month-end close activities to ensure timely and accurate billing readiness.
• Assist with customer disputes as needed by researching issues, supporting resolution efforts, and providing timely updates.
• Upload produced invoices into Customer Portals for payment.
• Perform updates and corrections in applicable systems to support accurate billing, reporting, and operational visibility.
• Meet established performance metrics and service expectations.
• Support continuous improvement initiatives that strengthen the billing readiness process, reduce rework, and improve the customer and field experience.

Skills

Billing operations

Communication

Attention to detail

Education

Bachelor's degree in Business, Finance, Accounting, Operations, or a related field

Tools

ServiceMax

Salesforce

SAP

Job description

Carrier Global Corporation is hiring a Billing Operations Analyst in Charlotte, NC. You will validate billing readiness for NA Field Service, ensure proper cost postings, and manage open orders for timely month-end close.

The role requires 5+ years in billing/operations and familiarity with MS Office. Experience with ServiceMax, Salesforce or SAP is preferred. Competitive benefits and potential incentives are offered.