Billing Operations Analyst: Drive Accurate Invoicing

C01 Carrier Corporation; Charlotte (NC); On-site; USD 78,000 - 130,000; Full time

Benefits offered by this job

Health Care Benefits

Retirement Benefits

Paid time off

Disability Insurance

Life Insurance

Tax-Advantaged Accounts

Tuition Assistance

Job summary

Carrier Global Corporation is seeking a Billing Operations Analyst to support the North America Field Service billing readiness process. You will validate customer authorization, ensure service orders or projects are complete, and fix cost postings to ensure accurate invoicing.

Responsibilities include monitoring open orders, assisting with month-end close, handling disputes, and uploading invoices to portals. A strong emphasis on attention to detail and process optimization is expected.

Qualifications

• High School Diploma or GED.
• 5+ years of experience in a business, administrative, operations, billing, finance, or customer support environment.
• 1+ years of experience using Microsoft Office applications (Outlook, Excel, Word).

Responsibilities

• Validate jobs for billing readiness by confirming customer authorization, service order or project completion, accurate cost postings, and appropriate Ready to Bill status.
• Review and correct cost posting errors, confirmation issues, and other billing-related discrepancies as needed.
• Communicate professionally with field offices regarding job status, missing information, billing readiness concerns, and required follow-up actions.
• Monitor open order activity daily and support month-end close activities to ensure timely and accurate billing readiness.
• Assist with customer disputes as needed by researching issues, supporting resolution efforts, and providing timely updates.
• Upload produced invoices into Customer Portals for payment.
• Perform updates and corrections in applicable systems to support accurate billing, reporting, and operational visibility.
• Meet established performance metrics and service expectations.
• Support continuous improvement initiatives that strengthen the billing readiness process, reduce rework, and improve the customer and field experience.

Skills

Attention to detail

Communication skills

Multitasking

Education

Bachelor’s degree in Business, Finance, Accounting, Operations, or related field

Tools

ServiceMax

Salesforce

SAP

Job description

Carrier Global Corporation is seeking a Billing Operations Analyst to support the North America Field Service billing readiness process. You will validate customer authorization, ensure service orders or projects are complete, and fix cost postings to ensure accurate invoicing.

Responsibilities include monitoring open orders, assisting with month-end close, handling disputes, and uploading invoices to portals. A strong emphasis on attention to detail and process optimization is expected.