Billing & Customer Service Specialist

Forsyth County Government; Cumming (GA); On-site; USD 37,000 - 51,000; Full time

Job summary

The Forsyth County Government in Cumming, GA is seeking a Full-time Clerk to coordinate daily work, assist customers, maintain accounts, and perform wide-ranging clerical tasks. Responsibilities include data entry, processing payments, and handling inquiries via phone, email and in person.

Minimum qualifications include a high school diploma or GED and at least two years of related experience; typing 30 wpm preferred. The role offers full-time hours and comprehensive county benefits.

Qualifications

• High school diploma or GED; supplemented by two (2) years previous experience and/or training involving customer service, utility billing, accounts receivable, general office work, data entry, and personal computer operations; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.
• Typing speed of 30 wpm preferred.

Responsibilities

• Coordinates daily work activities of assigned duties; confers with supervisor to obtain direction regarding work assignments and priorities; organizes tasks in order to complete assigned work; monitors status of work in progress; confers with co-workers, assists each other with complex/problem situations, and provides technical expertise; assists with training and instructing co-workers regarding operational procedures and proper use of equipment.
• Performs customer service functions; answers telephone calls, responds to emails, responds to faxes, and assists customers in person; ascertains nature of business, directs callers/visitors to appropriate personnel, and records/relays messages; retrieves messages from voice mail or answering machine; initiates and returns calls as necessary, provides assistance and information related to applicable services, accounts, procedures, forms, fees, problems, or other issues; assists customers with service requests; responds to questions, complaints, or requests for specific service(s); researches problems and initiates problem resolution and completes the research cycle to return call to customer; and assists in resolving issues involving upset customers.
• Establishes and maintains customer accounts; receives applications for service; sets up new accounts in computer following current county or departmental policy; updates account information as appropriate; receives and records deposits; coordinates payment arrangements; prepares various account adjustments.
• Receives moneys in payment of a variety of deposits, bills, or other fees/services; records transactions and issues receipts; posts payments to proper account on computer; prepares daily deposit reports; maintains cash drawer and balances revenues.
• Maintains spreadsheets and updates databases with current information as assigned and including balance request, disconnect list, leak adjustments; enters information from orders or other data sources into spreadsheet and database; enters the results from service tests and inspections into spreadsheet.
• Maintains file system of various files/records for the department/division; prepares and sets up files; sorts/organizes documents to be filed; files documents in designated order; retrieves/replaces files;
• Performs general/clerical tasks, which may include answering telephone calls, typing documents, making copies, sending/receiving faxes, filing documentation, or processing incoming/outgoing mail.

Skills

Customer service

Data entry

Accounts receivable

General office work

PC operations

Typing speed 30 wpm

Education

High school diploma or GED

Tools

Spreadsheet

Database

Word processing

Email

Job description

The Forsyth County Government in Cumming, GA is seeking a Full-time Clerk to coordinate daily work, assist customers, maintain accounts, and perform wide-ranging clerical tasks. Responsibilities include data entry, processing payments, and handling inquiries via phone, email and in person.

Minimum qualifications include a high school diploma or GED and at least two years of related experience; typing 30 wpm preferred. The role offers full-time hours and comprehensive county benefits.