Customer Service & Accounts Specialist

Forsyth County, Georgia; Cumming (GA); On-site; USD 35,000 - 52,000; Full time

Job summary

Forsyth County in Georgia is seeking a dedicated administrative assistant to deliver customer service and manage accounts for the assigned department. The role emphasizes data entry, billing support, and compliance with mandated guidelines.

Responsibilities include coordinating daily work, assisting customers, establishing accounts, handling payments, and maintaining files and databases while ensuring confidentiality.

Qualifications

• High school diploma or GED; 2 years of related experience or training.
• Experience in customer service, utility billing, accounts receivable, or general office work.
• Typing speed of 30 wpm preferred.

Responsibilities

• Coordinate daily work activities; confer with supervisor to obtain direction and priorities; organize tasks to complete work.
• Assist customers in person, by phone, email; direct callers/visitors to proper personnel and relay messages.
• Establish and maintain customer accounts; set up new accounts per policy; update information.
• Receive and record payments; post to accounts; prepare daily deposit reports and balance revenues.
• Enter data into computer systems; verify accuracy; use word processing, spreadsheets, databases.
• Maintain department file systems; prepare and file documents; retrieve and replace as needed.
• Process forms, reports, work orders, invoices, and related documentation; maintain records.
• Operate office equipment and basic computer applications; assist with service requests as needed.
• Maintain confidentiality of departmental documentation; provide assistance to others as required.

Job description

Forsyth County in Georgia is seeking a dedicated administrative assistant to deliver customer service and manage accounts for the assigned department. The role emphasizes data entry, billing support, and compliance with mandated guidelines.

Responsibilities include coordinating daily work, assisting customers, establishing accounts, handling payments, and maintaining files and databases while ensuring confidentiality.