Customer Service Associate (Collections) - Temporary

Express Employment Professionals; Kalispell (MT); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Paid training

Supportive team environment

Valuable collections experience

Consistent Monday-Friday schedule

Job summary

Express Employment Professionals in Kalispell, MT is seeking a Customer Service Associate (Collections) for a temporary 2-3 month assignment. You will handle high-volume calls, assist with payment processing, and maintain professional relationships in a fast-paced environment.

This temporary role offers a Monday–Friday, 8:00 AM–5:00 PM schedule, in-office work with paid training and growth opportunities. Ideal for a reliable, organized communicator who can manage data entry and collections tasks.

Qualifications

• High school diploma or equivalent required.
• Previous customer service experience required.
• Previous data entry experience required.
• Proficiency with Microsoft 365 required.
• Strong communication and interpersonal skills.
• Ability to build and maintain positive customer relationships.
• Detail-oriented with excellent organizational skills.
• Self-motivated and dependable.
• Ability to stay productive with minimal supervision.
• Strong multitasking abilities.
• Ability to remain calm and professional under pressure.
• Comfortable handling a large volume of inbound and outbound calls.
• Ability to perform basic mathematical calculations.

Responsibilities

• Answer and operate a multi-line phone system efficiently and professionally.
• Make outbound collection calls regarding outstanding invoices.
• Assist customers with payment processing.
• Take detailed and accurate messages for the company.
• Transfer complex customer inquiries to appropriate internal staff members.
• Maintain positive customer relationships while handling collections activities.
• Perform data entry and update customer information accurately.
• Provide excellent customer service on every interaction.
• Complete additional administrative duties as assigned.

Skills

Customer service experience

Data entry

Communication skills

Interpersonal skills

Organization

Detail-oriented

Mathematical calculations

Calm under pressure

Multitasking

Phone system

Dependable

Education

High school diploma or equivalent

Tools

Microsoft 365

Job description

Customer Service Associate (Collections) - Temporary Express Employment Professionals Pay: $20.00/hour Schedule: Monday-Friday, 8:00 AM-5:00 PM Duration: Temporary Assignment (2-3 Months) Location: In-Office Express Employment Professionals is seeking a reliable and professional Customer Service Associate (Collections) for a temporary 2-3 month assignment. This role is ideal for an individual who enjoys working with customers, can manage a high volume of calls, and remains calm and professional in a fast-paced environment.

Job Responsibilities

• Answer and operate a multi-line phone system efficiently and professionally
• Make outbound collection calls regarding outstanding invoices
• Assist customers with payment processing
• Take detailed and accurate messages for the company
• Transfer complex customer inquiries to appropriate internal staff members
• Maintain positive customer relationships while handling collections activities
• Perform data entry and update customer information accurately
• Provide excellent customer service on every interaction
• Complete additional administrative duties as assigned

Qualifications

• High school diploma or equivalent required
• Previous customer service experience required
• Previous data entry experience required
• Proficiency with Microsoft 365 required
• Strong communication and interpersonal skills
• Ability to build and maintain positive customer relationships
• Detail-oriented with excellent organizational skills
• Self-motivated and dependable
• Ability to stay productive with minimal supervision
• Strong multitasking abilities
• Ability to remain calm and professional under pressure
• Comfortable handling a large volume of inbound and outbound calls
• Ability to perform basic mathematical calculations

Physical Requirements

• Ability to sit for the majority of the workday
• Ability to lift up to 25 pounds occasionally

What We Offer

• Paid training provided
• Supportive team environment
• Valuable customer service and collections experience
• Consistent Monday-Friday schedule

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