Customer Service Representative - Temporary

Mt. Washington Pediatric Hospital; Holland (MI); On-site; USD 45,000 - 56,000; Part time

Job summary

Mt. Washington Pediatric Hospital in Holland, MI is seeking a Customer Service Associate to manage customer accounts and respond to inquiries about bills and service.

You will handle data entry for billing, deposits, and rate calculations, and assist with credit and collections while using multiple portals and billing systems to verify data and process payments. The role requires strong telephone and interpersonal skills, a high school diploma or equivalent, and the ability to work under

Qualifications

• High school diploma or equivalent required.
• Proficient in Microsoft Word and Excel.
• Strong telephone and interpersonal skills.
• Ability to work under pressure and manage multiple tasks.
• Experience with data entry (10-key) and quick, accurate input.

Responsibilities

• Respond to customer inquiries and service requests.
• Explain billing questions and rate schedules via face-to-face, phone, email or online.
• Perform data entry for billing, deposits, and rate calculations.
• Perform customer utility usage analysis.
• Process service orders; receive and process payments.
• Balance cash drawer; conduct credit and collection activities.
• Utilize customer software systems including CIS, portals, and AMI/MDM.
• Direct calls to appropriate departments and promote a positive image.
• Assist Customer Programs Coordinators and perform other duties as assigned.

Skills

Telephone skills

Interpersonal skills

Microsoft Word

Microsoft Excel

10-key data entry

Attention to detail

Work under pressure

Education

High school diploma or equivalent

Associate degree or equivalent

Tools

Customer Information System

ResidentialCustomer Portal

Business Customer Portal

Credit Card Processing

Customer Screening Tools

Electronic Service Order System

AMI/MDM Systems

Job description

• Location 625 HASTINGS AVE,Holland, MI, 49423,United States
• Base Pay $45,200.00 - $55,900.00 / Year
• Employee Type Temporary

Contact information

Description

Reports to: Customer Service Manager

Job Summary: This position is responsible for serving customers and maintaining customer accounts.

• Respond to customer inquiries and requests for service.
• Explainand answer questions on utility bills and rate schedules via all communication platforms (face-to-face, telephone, email, online, etc.).
• Perform data entry for utility billing, deposit accounting and rate calculations.
• Perform customer utility usage analysis.
• Process service orders.
• Receive and process payments made on BPW invoices.
• Balance cash drawer.
• Perform credit and collection activities.
• Understand and utilize customer-based software systems including, but not limited to:
  • Customer Information System
  • ResidentialCustomer Portal
  • Business Customer Portal
  • Credit Card Processing
  • Customer Screening Tools
  • Electronic Service Order System
  • AMI/MDM Systems to verify customer data and perform remote actions.
• Direct general BPW calls to appropriate departments when necessary.
• Promote favorable public image and maintain a professional and positive attitude.
• Assist Customer Programs Coordinators as needed.
• Perform all other tasks as assigned.

Essential Qualifications

• High school diploma or equivalent.
• Effective workplace mathematical and information locating skills as demonstrated through WorkKeys assessment (Applied Math – 3, Graphic Literacy-4).
• Excellent telephone and interpersonal skills.
• Ability to deal effectively and respectfully with the general public and coworkers.
• Working knowledge of Microsoft Word and Excel.
• Ability to work under pressure.
• 10-key pad experience and ability to enter data quickly and accurately.

Preferred Qualifications

• Associate degree or equivalent education and experience.
• Strong workplace skills as demonstrated through WorkKeys assessments (Applied Math – 5, Graphic Literacy – 5, Workplace Documents – 5).
• Prior utility customer service experience (electric, cable, telecom, refuse)

Physical Requirements & Working Conditions

• Normal office environment with minimum discomfort due to noise, dirt and dust.
• Must be able to sit for long periods of time.
• Mental ability to frequently handle pressures related to working on multiple projects requiring attention to detail.
• Must be able to work after hours for emergency situations.

This job description is intended to describe the general nature and level of work being performed by a person assigned to this position. It is not to be construed as an exhaustive list of all job duties assigned to or required of this position.