Billing & Customer Relations Specialist

Arrive Logistics; Austin (TX); Hybrid; USD 52,000 - 72,000; Full time

Benefits offered by this job

Medical/dental/vision benefits

401K matching

Hybrid work environment

Job summary

Arrive Logistics is seeking a Customer Relations Specialist to manage delivery-to-cash for assigned accounts and ensure accurate invoicing, timely payments, and resolution of discrepancies. You’ll monitor reports, analyze data, and drive process improvements for operational efficiency and customer satisfaction.

The role supports a hybrid office environment in Austin, TX, collaborating with RevGen and BizDev teams while delivering exceptional service to key customers.

Qualifications

• Bachelor’s Degree in Accounting, Finance or a related field.
• 2+ years experience in a customer operations role.
• Industry experience required.
• Oracle NetSuite experience & expert knowledge of Microsoft Suite, with an emphasis on Excel.
• Excellent written and verbal communication skills.
• Maturity to work effectively in negotiation discussions with customer and sales reps.
• Expert knowledge of Microsoft Suite, with emphasis on Excel-ability to do vlookups and pivot tables is required.

Responsibilities

• Serve as the primary liaison for customers and your assigned sales team, fostering strong relationships and clear communication.
• Collaborate with BizDev representatives to ensure timely responses to rate requests, accessorial approvals, and other time-sensitive tasks.
• Monitor AR aging and unbilled reports, working closely with customers and RevGen teams to collect necessary documentation and maintain timely payments.
• Collect past-due invoices, meet aging metrics, and address payment delays proactively to maintain cash flow.
• Build and maintain strong relationships with key customers, ensuring timely payments and resolving concerns effectively.
• Manage invoicing processes, including document collection, invoicing uploads, billing methods, and timely submission to customers, ensuring accuracy and compliance with customer requirements.
• Clearly communicate payment terms and expectations to customers, providing support for ACH payment setups as needed.
• Maintain detailed notes on payment status, analyze accessorial charges, and ensure accurate billing approvals.
• Investigate and resolve invoicing discrepancies in collaboration with BizDev and CashApp teams.
• Address uninvoiced revenue and unapplied cash to ensure prompt invoicing and accurate payment applications.
• Identify and resolve invoicing errors to prevent delays and enhance process efficiency.
• Partner with internal teams to resolve issues related to write-offs, cash allocation, and process improvements.
• Develop, document, and enforce SOPs for invoicing and load-building requirements.

Skills

Excel

VLOOKUPs

Pivot tables

Communication skills

Negotiation

Teamwork

Education

Bachelor’s Degree in Accounting, Finance or a related field

Tools

Oracle NetSuite

Microsoft Suite

Job description

Arrive Logistics is seeking a Customer Relations Specialist to manage delivery-to-cash for assigned accounts and ensure accurate invoicing, timely payments, and resolution of discrepancies. You’ll monitor reports, analyze data, and drive process improvements for operational efficiency and customer satisfaction.

The role supports a hybrid office environment in Austin, TX, collaborating with RevGen and BizDev teams while delivering exceptional service to key customers.