Billing & Customer Experience Specialist

Cliff Berry, Inc.; Miami (FL); On-site; USD 42,000 - 64,000; Full time

Job summary

Cliff Berry, Inc. in Miami is seeking a Billing Coordinator to join our team. You will manage invoices, respond to billing inquiries, and support accounting processes with accuracy and professionalism.

The role requires 2–4 years in billing or accounting, strong MS Office skills, familiarity with SAP or ERP systems, and a customer-first mindset. You will collaborate with drivers and internal teams to ensure timely and accurate billing and reporting. Cliff Berry, Inc.

Qualifications

• 2–4 years of experience in billing, accounting, or a similar role.
• Strong written, verbal, and listening communication skills.
• High attention to detail, with the ability to multitask and meet deadlines.
• Proficiency with Microsoft Office (Excel, Word, Outlook); experience with SAP or another ERP system preferred.
• A customer-first mindset with patience, professionalism, and problem-solving ability.

Responsibilities

• Be the first point of contact for customer billing inquiries—by phone or email—and deliver outstanding customer experience.
• Prepare and send invoices, follow up on past-due accounts, and help keep payments on track.
• Create work orders and purchase orders, ensure account setup accuracy, and maintain billing packets in SAP.
• Support drivers and internal teams by providing accurate billing and account information.
• Keep department files and reports up to date and accurate.
• Provide backup support to the Customer Service Team when needed.

Skills

Billing experience

Attention to detail

Customer service

Communication skills

MS Office

Tools

SAP

Microsoft Office

Job description

Cliff Berry, Inc. in Miami is seeking a Billing Coordinator to join our team. You will manage invoices, respond to billing inquiries, and support accounting processes with accuracy and professionalism.

The role requires 2–4 years in billing or accounting, strong MS Office skills, familiarity with SAP or ERP systems, and a customer-first mindset. You will collaborate with drivers and internal teams to ensure timely and accurate billing and reporting. Cliff Berry, Inc.