Billing & Customer Care Coordinator (Hybrid)

Pharmerica; Louisville (KY); Hybrid; USD 21,000 - 29,000; Full time

Benefits offered by this job

DailyPay

Flexible schedules

Competitive pay

Shift differential

Health, dental, vision and life ins.

Company paid STD and LTD

Tuition Assistance

Employee Discount Program

401k

Paid-time off

Tuition reimbursement

Non-retail/Closed-door environment

Job summary

Pharmacy Alternatives, an affiliate of PharMerica, seeks an Administrative/Clerical professional to support multiple locations with strong call center and administrative skills. This hybrid role is based in Louisville, KY, with standard Monday–Friday hours.

Qualifications include a High School Diploma (Associates preferred) and at least four years in a call center environment. Healthcare exposure and data-entry proficiency are valued, along with solid communication and teamwork.

Qualifications

• Required: High School Diploma
• Desired: Associates Degree
• Four years of Call Center Inbound/Outbound Experience
• Previous healthcare experience preferred; Inside/Outside sales experience
• Computer Literacy, data entry skills, project management skills
• Must have good oral & written communication skills, detail & results orientation, problem solving skills, and team work

Responsibilities

• Receives in-bound communications from customers, and/or facility personnel, documenting real-time call in software tracking log, following specific questioning to gather pertinent facts, recording situation electronically, resolving when applicable or forwarding concerns to appropriate functional area for resolution.
• Works with other functional areas to resolve customer problems, documents problems in system database, and notifies appropriate parties of what actions have or need to be taken.
• Recognizes deviation and irregularities relating to data, processes and system requirements and seeks resolution from originator, supervisor or director.
• Performs outbound courtesy calls as designated by the business guidelines
• Achieves Call Center metrics
• Maintains the confidentiality of employees and patients/resident's demographic and medical information
• Maintains work records and area per department requirements
• Performs other tasks as assigned

Skills

Computer Literacy, data entry

Project management

Oral & written communication

Teamwork

Education

High School Diploma

Associates Degree

Job description

Pharmacy Alternatives, an affiliate of PharMerica, seeks an Administrative/Clerical professional to support multiple locations with strong call center and administrative skills. This hybrid role is based in Louisville, KY, with standard Monday–Friday hours.

Qualifications include a High School Diploma (Associates preferred) and at least four years in a call center environment. Healthcare exposure and data-entry proficiency are valued, along with solid communication and teamwork.