Business Operations Specialist (Financial Specialist II)

Kentucky Community and Technical College System; Edgewood (KY); Hybrid; USD 35,000 - 43,000; Full time

Benefits offered by this job

Health care

Tuition reimbursement/waiver

403(b) employer match

Vacation/Sick Time

Work-Life Balance

Holidays

Closing Pay

EAP

Job summary

Gateway Community & Technical College is seeking a Business Operations Specialist (Financial Specialist II) to manage student financial accounts, billing and receivables, with a strong emphasis on accuracy and customer service. This role supports cross-department collaboration and ensures confidential handling of financial data in a discreet, compliant manner.

The position requires a bachelor's degree or equivalent and 2–4 years of relevant experience, with discretionary hybrid work options and

Qualifications

• Excellent customer service and communication skills.
• Detail-oriented, self-motivated, ability to work independently.
• Proven ability to manage multiple priorities and meet deadlines.

Responsibilities

• Focuses on Business Office operations involving Student Financial Accounts.
• Assists with student invoicing, cash receipts of tuition and fees, receivables, refunds, return collection.
• Recommends adjustments and escalates problems to other departments or higher levels.
• Assists in building, balancing, invoicing and collecting Third Party Contacts from the companies and community we serve.
• Cashiering, processing student payments.
• Post and tracks manual bookstore charges.
• Reconciles daily cash receipts and prepares bank deposits.
• Confirms closing reports and transaction from previous business day for accuracy.

Skills

Customer service

Communication

Detail-oriented

Independent work

Multitasking

Microsoft Office

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Job description

Title: Business Operations Specialist (Financial Specialist II)

Salary:$38,961

Contract Term Length:12 Months

Standard Hours:37.5

Work Location:Discretionary Hybrid

FLSA Status: Non-Exempt

College: Gateway Community & Technical College

Campus Location: Gateway Edgewood Campus

Department: Business Operations

Total Rewards

Gateway Community & Technical College offers a competitive benefits package and an attractive work environment that supports excellence, innovation, and creativity, including:

• Exceptional health care, vision, and dental coverage for you and your family
• Tuition reimbursement/waiver for you, your spouse, and dependents
• 403(b) retirement plan: a 5% employee contribution receives a 10% employer match
• Vacation/Sick Time
• Work-Life Balance
• 9.5 Paid Holidays
• 2 Weeks Institutional Closing Pay (Last 2 weeks of December) for qualifying positions
• Employee Assistance Program

Job Summary

Performs intermediate financial operational duties, primarily the billing and maintenance of student account receivables. Upholds strict and complex financial and confidentiality standards in a respectful and customer-focused manner.

Job Duties

• Focuses on Business Office operations involving Student Financial Accounts.
• Assists with student invoicing, cash receipts of tuition and fees, receivables, refunds, return collection.
• Recommends adjustments and escalates problems to other departments or to higher levels.
  
• Assists in building, balancing, invoicing and collecting Third Party Contacts from the companies and community we serve.
  
• Cashiering, processing student payments.
• Post and tracks manual bookstore charges.
• Reconciles daily cash receipts and prepares bank deposits.
  
• Confirms closing reports and transaction from previous business day for accuracy.
• Daily deposits of Misc. cash collection and preparation of paperwork for correct journal entry.
  
• All other duties as assigned.
  

Minimum Qualifications

• Bachelor's degree or equivalent and 2-4 years of relevant experience
  
• Excellent customer service and communication skills
  
• Detail-oriented, self-motivated, ability to work independently and adapt seamlessly to fast-paced, dynamic environments.
  
• Skilled in engaging and supporting students from different cultural and socioeconomic backgrounds.
  
• Excellent verbal and written communication skills.
  
• Proven ability to manage multiple priorities effectively and meet tight deadlines.
  
• Proficient in Microsoft Office (Excel, Forms, Outlook, Teams, SharePoint, Word)
  

Preferred Qualifications

• Experience handing cash and processing payments
  
• Knowledge of accounts receivable, invoicing, refunds
  
• Experience managing third-party contracts, employer-sponsored billing, or agency invoicing.
  
• Experience reconciling financial transactions and preparing deposits
  
• Understanding of bank deposit procedures and daily financial reconciliation processes.
  
• Previous experience in a community college setting

Employee Rights -

Employee Polygraph Protection Act

Equal Opportunity Employer -

The Kentucky Community and Technical College System is an equal educational and employment opportunity institution.