Contract Billing Administrator II

Toshiba America Business Solutions, Inc.; City of Rochester (NY); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) with match

Life insurance

Employee discounts

Paid holidays

Job summary

Toshiba America Business Solutions is a leader in digital technology, delivering showcase print management, document workflow, and related services. The role supports invoicing, contract administration, and cross-functional billing processes within a global technology organization.

The position emphasizes data monitoring, SLA adherence, and accurate billing while providing ongoing training and growth opportunities.

Qualifications

• High School Diploma or equivalent.
• Three years in a combination of contract administration/support, billing/invoicing, customer service and reporting.
• Demonstrated experience with data monitoring, service level agreements, invoicing and reconciliation.
• Communicate with customers and Toshiba team members.
• Self-motivated with ability to work in fast-paced environment.

Responsibilities

• Coordinate involved parties to ensure invoicing and contractual obligations are met in a timely fashion. Resolve escalated customer concerns to ensure optimal customer service.
• Audit meter reads and billing service levels requirements for assigned account base. Ensure billing accuracy by reducing billing estimates, pending contracts, and manual reads using SLAs and KPIs.
• Audit monthly pre bill reports and resolve discrepancies. Handle evaluation of rebill adjustments, cancellations, renewals and misc. administration. Monitor all billing modifications.
• Analyze billing & renewal reports and compare to contract terms and conditions to evaluate and assist with price increases or auto escalation accuracy if applicable.
• Develop and monitor performance reporting to resolve issues with cross-functional Toshiba teams. May provide quotes from time to time if required.

Skills

contract administration

billing/invoicing

customer service

reporting

Education

High School Diploma or equivalent

Job description

Toshiba America Business Solutions , a leader in digital technology. Our people bring creative, real-world solutions for our client's print management needs; we help cut costs, secure documents, and reduce the environmental footprint. We are a growing, dynamic organization that offers job stability while also providing growth opportunities.

What you’ll do

• Coordinate involved parties to ensure invoicing and contractual obligations are met in a timely fashion. Resolve escalated customer concerns to ensure optimal customer service.
• Audit meter reads and billing service levels requirements for assigned account base. Ensure billing accuracy by reducing billing estimates, pending contracts, and manual reads using SLAs and KPIs.
• Audit monthly pre bill reports and resolve discrepancies. Handle evaluation of rebill adjustments, cancellations, renewals and misc. administration. Monitor all billing modifications.
• Analyze billing & renewal reports and compare to contract terms and conditions to evaluate and assist with price increases or auto escalation accuracy if applicable.
• Develop and monitor performance reporting to resolve issues with cross-functional Toshiba teams. May provide quotes from time to time if required.
• Perform other related duties as assigned.

What You’ll Bring

• High School Diploma or equivalent
• Three years in a combination of the following areas: contract administration/support, billing/invoicing, customer service and reporting.
• Demonstrated experience with data monitoring, service level agreements, invoicing and reconciliation.
• Communicate with customers and Toshiba team members.
• Self-motivated with ability to work in fast-paced environment.

Earn Well

• Hourly Range: $18.00-$20.00, based on experience.

Training

• Comprehensive onboarding and industry-leading sales training
• Ongoing training and professional development
• Medical, dental, and vision coverage
• 401(k) plan with match and company provided life insurance
• Employee Assistance Programs, pre-tax spending accounts, pet insurance, and employee discounts
• Generous paid holidays, vacation & sick/personal business/volunteer days
• Opportunities for career growth within a global technology organization

About Us

Toshiba America Business Solutions is a leader in digital technology, delivering innovative print, document management, and workflow solutions that help organizations across a wide range of industries.

At Toshiba, you’ll have opportunities to expand your expertise, gain exposure to multiple areas of the business, and build a rewarding career with a trusted global organization.

Toshiba America Business Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor.

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Individuals who need reasonable accommodation because of a disability for any part of the employment process should email Accommodation [e-mail] to request accommodation.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.