Billing & Collections Supervisor

Galls; Lexington (KY); On-site; USD 65,000 - 90,000; Full time

Job summary

Galls is seeking a Billing & Collections Supervisor to lead a team of 6 specialists within our Finance and Accounting group. The role ensures timely payments, accurate postings, and resolution of discrepancies across shipping and billing matters.

The ideal candidate has supervisory experience, at least 3 years in AR/collections, strong Excel skills, GAAP knowledge, and excellent communication to collaborate with Sales, Customer Service, and Retail locations.

Qualifications

• Prior Supervisory experience a must.
• At least 3 years of experience with collections, invoicing, and/or accounts receivable.
• Proficient in Microsoft Office applications (specifically Excel).
• Strong attention to detail with a dedication to accuracy
• Excellent verbal and written communication skills
• Ability to build relationships with clients and internal departments
• High degree of familiarity with accounts receivable functions (i.e. Cash Application, invoice write‑offs, bad debt reserve, etc.)
• Knowledge of GAAP and basic accounting principles

Responsibilities

• Supervise and coach a team of 6 specialists.
• Directly interface with customers to resolve shipping and billing issues.
• Collaborate across multiple operational departments, including Sales, Customer Service and Retail locations, as needed, to ensure all billing issues are resolved in a timely manner.
• Manage collection efforts and associated functions.
• Participate and lead bi‑weekly regional AR reviews.
• Identify opportunities for automation and coordinate with the IT department as necessary to implement identified changes.
• Generating and sending customer invoices and account statements as needed.
• Assist in performing account reconciliations.
• Producing weekly financial and management reports as needed.

Skills

Supervisory experience

Collections

Invoicing

Accounts receivable

Excel

Attention to detail

Communication skills

Relationship building

GAAP knowledge

Tools

Microsoft Office

Job description

Galls is looking for a Billing & Collections Supervisor to join our growing Finance and Accounting team. This position is responsible for providing financial, administrative and clerical support by ensuring the company receives payments for goods and services and properly records the transactions by posting receipts and resolving discrepancies according to established policies and procedures in an efficient, timely and accurate manner. This role will be fully engaged in the support of our Finance and Accounting team and is an outstanding opportunity to collaborate across multiple organizational business units.

The right candidate thrives in a fast‑paced culture that values strategic communication, teamwork and results. They will be a self‑motivated, detail‑oriented individual with an eye for automation and process improvement. This position requires strong accounting, analytical, organizational and problem‑solving skills as well as the ability to communicate and work with other operational departments.

Essential Duties and Responsibilities

• Supervise and coach a team of 6 specialists.
• Directly interface with customers to resolve shipping and billing issues.
• Collaborate across multiple operational departments, including Sales, Customer Service and Retail locations, as needed, to ensure all billing issues are resolved in a timely manner.
• Manage collection efforts and associated functions.
• Participate and lead bi‑weekly regional AR reviews.
• Identify opportunities for automation and coordinate with the IT department as necessary to implement identified changes.
• Generating and sending customer invoices and account statements as needed.
• Assist in performing account reconciliations.
• Producing weekly financial and management reports as needed.

Desired Skills, Education and Experience

• Prior Supervisory experience a must.
• At least 3 years of experience with collections, invoicing, and/or accounts receivable.
• Proficient in Microsoft Office applications (specifically Excel).
• Strong attention to detail with a dedication to accuracy
• Excellent verbal and written communication skills
• Ability to build relationships with clients and internal departments
• High degree of familiarity with accounts receivable functions (i.e. Cash Application, invoice write‑offs, bad debt reserve, etc.)
• Knowledge of GAAP and basic accounting principles