Billing & Collections Specialist

Encore Fire Protection; LaPlace (LA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Tuition Assistance

401(k) with company match

Health, Dental & Vision Insurance

Life Insurance

Company swag

Job summary

Encore Fire Protection is seeking a Billing Customer Service Representative to assist customers with invoices, resolve billing questions, and drive past-due accounts to resolution. This role emphasizes collections within a fast-growing fire protection company on the East Coast.

You will handle high-volume calls, negotiate payment plans, and document interactions in the billing CRM. Industry training will be provided; prior billing or AR experience is advantageous.

Qualifications

• High school diploma or equivalent.
• 1+ years of experience in billing, collections, accounts receivable, customer service, or a call center environment.
• Comfortable handling a high volume of inbound and outbound phone calls with a professional, empathetic, and confident tone.
• Strong negotiation, problem-solving, and follow-through skills.
• Accurate data entry and working knowledge of Microsoft Office, especially Excel and Outlook.
• Ability to stay organized, manage a large account portfolio, and meet daily collection goals.

Responsibilities

• Collect past-due balances: contact customers by phone and email to follow up on overdue invoices, confirm payment status, and secure payment.
• Resolve billing questions and disputes: research invoice discrepancies, explain charges clearly, and work with internal teams to correct errors quickly.
• Set up payment arrangements: negotiate payment plans, process payments, and apply cash accurately to customer accounts.
• Manage accounts receivable: work the AR aging report, prioritize accounts by risk and balance, and elevate delinquent accounts per our credit and collections policy.
• Keep clean records: document every customer interaction, promise to pay, and account update in our billing and CRM systems.
• Partner across the business: collaborate with Operations, Sales, and branch teams to resolve service and invoicing issues and protect customer relationships.

Skills

Billing

Collections

Accounts receivable

Customer service

Phone calls

Negotiation

Data entry

Excel

Outlook

Education

High school diploma or equivalent

Associate or bachelor’s degree in accounting, finance, or business

Tools

Sage

NetSuite

Salesforce

Excel

Outlook

Job description

Encore Fire Protection is seeking a Billing Customer Service Representative to assist customers with invoices, resolve billing questions, and drive past-due accounts to resolution. This role emphasizes collections within a fast-growing fire protection company on the East Coast.

You will handle high-volume calls, negotiate payment plans, and document interactions in the billing CRM. Industry training will be provided; prior billing or AR experience is advantageous.