Billing & Collections Lead, Utility Services (Hybrid)

City of Chandler; Chandler (AR); Hybrid; USD 60,000 - 75,000; Full time

Benefits offered by this job

Hybrid schedule

Paid time off annually

Retirement plan

Tuition reimbursement

Job summary

The City of Chandler is seeking a Utility Services Lead Representative in the Management Services Department to oversee billing, collections, and customer service for utility accounts. The role emphasizes accuracy, process consistency, and timely resolution of account issues.

The position offers a hybrid schedule after probation and a focus on utility billing operations. The incumbent will lead the Utility Billing Representatives, provide SME guidance on billing processes, and support

Qualifications

• High School Diploma or GED; college coursework in math or business applications.
• 3 years in customer service, with at least 2 years in large-volume utility billing.
• Equivalent combination of experience and training.

Responsibilities

• Lead Utility Billing Representatives; serve as subject matter expert for billing, collections, and related processes; focus on residential and commercial invoicing.

Skills

Customer service

Collections

Accounts payable

Billing

Education

High School Diploma or GED

Job description

The City of Chandler is seeking a Utility Services Lead Representative in the Management Services Department to oversee billing, collections, and customer service for utility accounts. The role emphasizes accuracy, process consistency, and timely resolution of account issues.

The position offers a hybrid schedule after probation and a focus on utility billing operations. The incumbent will lead the Utility Billing Representatives, provide SME guidance on billing processes, and support