Billing & Collections Analyst - Customer Credit Risk

Sarnova HC, LLC; Dublin (OH); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

401(k) Plan

Equal Opportunity Employer

Job summary

Cardio Partners, a division of Sarnova, is seeking a Customer Billing Analyst to assess customers’ creditworthiness, set appropriate credit limits, and coordinate with sales, finance, and customer service to resolve billing discrepancies and collect payments.

The role focuses on minimizing losses while supporting growth, maintaining customer relationships, and ensuring timely payments in a fast-paced environment.

Qualifications

• 3-5 years of business-to-business collections experience.
• Effective communication skills, both oral and written.
• Demonstrated ability to work effectively in an integrated accounting system.
• Proficiency in Excel, Word and Outlook.
• Customer service-oriented.
• Desire to take ownership of accounts and develop and sustain successful relationships with customers.
• Detail-oriented with the ability to work through a large amount of detail to reconcile accounts and resolve customer issues.

Responsibilities

• Work with customers and account managers to resolve all billing issues in a responsive and professional manner.
• Research discrepancies between the customers’ records and company records.
• Provide customers with account reconciliations, proof of deliveries, return information, etc., to resolve inconsistencies.
• Actively collect payments from customers in a timely manner.
• Lower bad debt exposure by adhering to the collection policy.
• Maintain accurate contact information and document all correspondence with customers.
• Ensure timely communication of monthly statements using customers’ preferred method (mail, fax, e-mail).
• Establish and maintain a standardized routine for sending collection letters (15 day, 60 day, etc.).
• Additional duties as assigned.

Skills

Communication

Customer service

Detail orientation

Ownership mindset

Independent work

Education

High School Diploma or equivalent

Tools

Excel

Word

Outlook

Accounting software

Job description

Cardio Partners, a division of Sarnova, is seeking a Customer Billing Analyst to assess customers’ creditworthiness, set appropriate credit limits, and coordinate with sales, finance, and customer service to resolve billing discrepancies and collect payments.

The role focuses on minimizing losses while supporting growth, maintaining customer relationships, and ensuring timely payments in a fast-paced environment.