Customer Billing Analyst - Cardio Partners - Dublin, OH

Cardio Partners, Inc.; Dublin (OH); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

401(k) Plan

Competitive salary

Comprehensive benefits package

Job summary

Cardio Partners, a division of Sarnova, is seeking a Customer Billing Analyst to assess and manage customers’ creditworthiness and to ensure timely payment collection. You will collaborate with sales, finance, and customer service to resolve billing discrepancies and minimize losses while supporting business growth.

The role focuses on maintaining strong customer relationships, collecting on delinquent accounts, and ensuring accurate reconciliations and documentation across the billing cycle.

Qualifications

• 3-5 years of business-to-business collections experience.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office (Excel, Word, Outlook).
• Detail-oriented with ability to reconcile accounts.

Responsibilities

• Work with customers and account managers to resolve billing issues.
• Research discrepancies between customer records and company records.
• Provide account reconciliations and related proofs to resolve inconsistencies.
• Actively collect payments in a timely manner.
• Lower bad debt exposure by following collection policies.
• Maintain accurate contact information and document all correspondence.
• Ensure timely delivery of monthly statements via customer-preferred method.
• Establish standard procedures for sending collection letters.

Skills

Collections experience

Effective communication

Excel proficiency

Customer service

Team collaboration

Education

High School Diploma or equivalent

Tools

Excel

Word

Outlook

Job description

Cardio Partners, a division of Sarnova, is a national leader in emergency prevention and an ardent advocate in the fight against Sudden Cardiac Arrest (SCA). Cardio Partners offers complete cardiac solutions to our customers including equipment, consultation, end-to-end training, and program management. As an authorized master distributor of all FDA-approved defibrillator devices, the company provides customers the best-in-class value for new and recertified equipment. Customers’ emergency preparedness needs are met via Cardio Partners’ nationwide CPR training courses and state-of-the-art program management services.

Summary

This position is responsible for assessing customers' creditworthiness by analyzing financial information, payment history, and risk factors to determine their ability to meet payment obligations. It involves setting appropriate credit limits in line with company policies and risk management strategies to minimize potential losses while supporting business growth. The role also requires close collaboration with internal teams, such as sales, finance, and customer service, to resolve billing discrepancies, manage overdue accounts, and ensure timely payment collection.

Organizational Impact

The Customer Billing Analyst plays a vital role in supporting the Company's financial health by managing credit risk and ensuring timely payment of outstanding receivables. By maintaining strong relationships with customers and implementing effective collection strategies, the Customer Billing Analyst helps maximize cash flow, minimize bad debt exposure, and support the achievement of the Company's sales and profit goals.

Essential Duties And Responsibilities

• Work with our customers and account managers to resolve all billing issues in a responsive and professional manner
• Research discrepancies between the customers’ records and expectations with the Company’s records
• Provide customers with account reconciliations, proof of deliveries, return information etc. to resolve any inconsistencies between the customer and the Company
• Actively collect payments from customers in a timely manner.
• Lower the Company’s exposure to bad debt through consistent and diligent adherence to our collection policy
• Maintain accurate contact information on our customers and adequately document all correspondence (both oral and written) with our customers
• Ensure the timely communication of monthly statements using our customers’ preferred method (mail, fax or e-mail)
• Establish and maintain a standardized routine for sending collection letters (15 day, 60 day, etc.) to our customers
• Additional job duties as assigned

Skills/Experience Required

• Education: High School Diploma or equivalent
• 3-5 years of business to business collections experience
• Effective communication skills, both oral and written
• Demonstrated ability to work effectively in an integrated accounting system
• Proficiency in Excel, Word and Outlook
• Customer service-orientated
• Desire to take ownership of accounts and develop and sustain successful relationships with our customers
• Detail-orientated with the ability to work through a large amount of detail to reconcile accounts and resolve customer issues
• Sense of accountability for results and the results of the collections team.
• Goal centered motivation; results-driven
• Willingness to do whatever it takes to serve the customer and meet collection goals.
• Ability to work independently with minimum supervision
• Desire to belong to a team and to contribute to the success of the larger organization
• Ability to communicate any issues or problems with a supervisor on a timely basis

Physical Requirements

• Sit, walk, stand, use hands to manipulate, handle, feel, and control items or equipment
• Reach with hands and arms
• Talk and hear
• See and be able to read, write, and interpret text
• Employee may use computer, phone, copier and other office equipment in the course of a day
• Occasionally lift and move objects weighing up to 10 pounds
• Employee may be required to travel for business purposes
• When working remotely, ability to secure confidential information
• When working remotely, perform all duties in a professional environment free of noise or anything that would create a negative customer experience

Sarnova is an Equal Opportunity Employer. We offer a competitive salary, commensurate with experience, along with a comprehensive benefits package, including 401(k) Plan. EEO/M/F/Veterans/Disabled. Our mission is to be the best partner for those who save and improve patients’ lives. Excellence in delivering upon our mission is dependent upon having a diverse team that is empowered to bring their full, authentic self to work each day. We strive to create a workplace that reflects the communities we serve, and we are passionate about creating an inclusive workplace that promotes and value

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