Billing & Collection Specialist (Hybrid RMA NY)

US Fertility; New York (NY); Hybrid; USD 45,000 - 70,000; Full time

Job summary

An established industry player is seeking a Billing & Collection Specialist to join their dynamic team in a hybrid role. This position involves managing patient service aspects, including collections and account maintenance, ensuring accuracy and providing excellent customer service. You will work collaboratively with team members while also being able to work independently. The company offers competitive pay, comprehensive training, and a range of benefits, including medical, dental, and tuition assistance. If you are detail-oriented and passionate about making an impact in the community, this opportunity is perfect for you.

Benefits

Competitive pay + bonus

Comprehensive training

Medical, dental, vision insurance

401(k) matching

Paid time off

Tuition assistance

Impactful work in the community

Qualifications

• Minimum 2 years' experience with an associate degree or 5 years without.
• Strong judgment and communication skills required.

Responsibilities

• Manage patient service related to balances and collections.
• Process credit card payments and handle past due accounts.

Skills

Customer Service

Communication Skills

Microsoft Excel

Medical Software Proficiency

Judgment Skills

Education

Associate Degree in Accounting or Business

Relevant Experience

Tools

Medical Software

Microsoft Excel

Job description

Billing & Collection Specialist (Hybrid RMA NY)

Join us at US Fertility as a Billing & Collection Specialist (Hybrid RMA NY).

Overview: This role involves managing all aspects of patient service related to patient balances, including collections, answering calls, reviewing statements, and account maintenance. The position supports our RMANY Eastside HQ in a hybrid capacity, working Monday to Friday from 8AM to 4:30PM.

Responsibilities include:

• Maintaining excellent customer service
• Responding to inquiries within 24-48 hours
• Processing credit card payments
• Utilizing reports to identify and collect on patient balances
• Reviewing and ensuring accuracy of balances and payments
• Handling past due accounts and collections processes
• Applying credits, adjustments, and processing NSF checks
• Communicating effectively with patients and team members
• Documenting accounts accurately and reviewing receivables monthly

Qualifications:

• Associate Degree in accounting or business, or relevant experience
• Minimum 2 years' experience with an associate degree or 5 years without
• Proficiency in medical software and Microsoft Excel
• Strong judgment, communication, and interpersonal skills
• Ability to work independently and as part of a team

What We Offer:

• Competitive pay + bonus
• Comprehensive training
• Medical, dental, vision, and 401(k) matching
• Paid time off and holidays
• Tuition assistance
• Impactful work in the community

How to Apply: Click the "Apply" button to submit your resume or share this opportunity with someone interested. We are an Equal Opportunity Employer, committed to diversity and inclusion.