Collections Specialist - Client Relations

Russell Tobin; Village of New Hyde Park (NY); On-site; USD 55,000 - 80,000; Full time

Job summary

An established industry player is on the lookout for a Collections Specialist to enhance client relations and manage outstanding balances. This full-time, in-office role involves making outbound calls, negotiating payment plans, and collaborating with attorneys to ensure timely payments. The ideal candidate will possess strong communication skills and a proactive approach to collections. With a supportive team environment and growth opportunities, this position is perfect for someone looking to make a meaningful impact in a reputable law firm while enjoying a comprehensive benefits package.

Benefits

Medical Insurance

Vision Insurance

401(k)

PTO

Work-life balance

Qualifications

• 2+ years of experience in collections or accounts receivable.
• Strong communication skills and comfortable discussing financial matters.

Responsibilities

• Make outbound calls to clients to collect payments.
• Negotiate payment plans and resolve billing inquiries.

Skills

Collections Experience

Communication Skills

Negotiation Skills

Microsoft Office Proficiency

Organizational Skills

Education

High School Diploma

Bachelor's Degree (preferred)

Tools

Microsoft Excel

Microsoft Outlook

Job description

Collections Specialist - Client Relations

Collections Specialist - Client Relations

1 week ago Be among the first 25 applicants

Direct message the job poster from Russell Tobin

Collections Specialist - Client Relations

Overview:

Our client, a reputable law firm in New Hyde Park, is seeking a Collections Specialist - Client Relations to join their team. This is a full-time, in-office role focused on managing outstanding client balances and ensuring timely payments through professional, relationship-driven collections efforts.

Key Responsibilities:

• Make outbound calls to clients with past-due accounts to collect payments.
• Negotiate payment plans with professionalism and empathy.
• Serve as the primary contact for billing inquiries and account resolution.
• Clearly explain balances, statements, and payment options.
• Maintain detailed records of communication and follow-up activities.
• Collaborate with attorneys and billing staff to resolve discrepancies.
• Assist with invoice generation and payment processing.
• Monitor aging reports and escalate delinquent accounts as needed.
• Support firm revenue goals through a client-service approach to collections.

Qualifications:

• 2+ years of experience in collections, billing, or accounts receivable.
• High-volume outbound calling experience preferred.
• Strong communication skills; confident and courteous on the phone.
• Comfortable discussing financial matters and handling objections.
• Organized, detail-oriented, and proactive in follow-up.
• Proficiency in Microsoft Office, particularly Outlook and Excel.
• Experience in a legal or professional services setting is a plus.
• $55,000 base salary plus commission
• Full benefits package (medical, dental, vision, PTO)
• Weekday schedule with work-life balance
• Growth opportunities in a respected law firm
• Supportive, team-oriented environment

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Contract

Job function

• Job function

  Customer Service, Finance, and Administrative

• Industries

  Financial Services, Office Administration, and Collection Agencies

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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