Billing and Collections Supervisor

Phoenix Technology Partners, LLC; New York (NY); On-site; USD 120,000 - 160,000; Full time

Job summary

Phoenix Technology Partners, LLC is seeking an experienced Billing & Collections Supervisor to lead and optimize the firm’s invoicing, collections, and cash flow initiatives in New York. The role requires collaboration with finance, partners, and practice groups to ensure accuracy and timely client billing according to guidelines.

The ideal candidate brings 10+ years in billing and collections within midsize or large law firms, with strong leadership, process improvement skills, and

Qualifications

• 10+ years in billing and collections, with significant law firm experience.
• Proven track record in managing billing/collections, optimizing revenue and reducing AR cycle time.
• Minimum 3 years in a supervisor role.
• Strong knowledge of legal billing systems (preferably 3E Elite) and financial management tools.
• Proven record of operational and procedural improvements.
• Excellent analytical and problem-solving skills.
• Strong leadership and communication skills, able to collaborate with attorneys, staff, and clients.
• Innovative team player willing to pitch in and propose improvements.
• Flexibility to work evenings and weekends to meet deadlines.
• Discretion handling confidential information.
• Ability to prioritize and multitask in a fast-paced environment.

Responsibilities

• Develop and implement effective billing and collections strategies to optimize revenue generation and cash flow for the firm.
• Manage the billing process, including accurate and timely preparation and distribution of client invoices per guidelines and fee arrangements.
• Build strong relationships across finance, practice groups, and partners.
• Ensure coverage during busy times (year-end, month-end)
• Develop or maintain billing policies and procedures to ensure compliance with regulator requirements, internal best practices, and client requirements.
• Oversee the collections process, ensuring prompt collection of outstanding receivables.
• Monitor client accounts to identify and address potential billing and collection issues proactively.
• Collaborate with attorneys and legal staff to resolve billing disputes and inquiries from clients.
• Manage multiple teams and provide training, development, and support.
• Work with Revenue Manager to establish and maintain billing and collection performance metrics and reporting.
• Develop and maintain strong relationships with clients, addressing billing and collection concerns professionally.
• Lead special projects as assigned and stay updated with industry best practices and trends.

Skills

Leadership

Communication

Problem-solving

Attention to detail

Team mentorship

Client service

Flexibility

Education

No specific degree required; 10+ years in field

Tools

3E Elite

Billing systems

Job description

The Billing & Collections Supervisor is responsible for all the following:

• Develop and implement effective billing and collections strategies to optimize revenue generation and cash flow for the firm.
• Manage the billing process, including the accurate and timely preparation and distribution of client invoices in accordance with client guidelines and fee arrangements.
• Build strong relationships across finance as well as practice groups and partners.
• Ensure adequate coverage during busy times (e.g. year-end, month-end)
• Develop or maintain billing policies and procedures to ensure compliance with regulator requirements, internal best practices, as well as client requirements.
• Oversee the collections process, ensuring prompt and efficient collection of outstanding receivables.
• Monitor client accounts to identify and address potential billing and collection issues proactively.
• Collaborate with attorneys and legal staff to resolve billing disputes and inquiries from clients.
• Manage multiple teams and provide training, development, and support.
• Work closely with the Revenue Manager to establish and maintain billing and collection performance metrics, providing regular reports and analysis to assess the financial health of the firm.
• Develop and maintain strong relationships with clients, addressing their billing and collection concerns in a professional and client-focused manner.
• Special projects, as assigned.
• Stay up to date with industry best practices and trends in law firm billing and collections, implementing process improvements where necessary.
• Lead and mentor the billing and collections team, fostering a collaborative and high-performing work environment.
• Identify opportunities to improve billing efficiency and accuracy and implement strategies to achieve these goals.
• Review and analyze billing and collection data to identify trends and areas for improvement.
• Respond to billing and AR inquiries.
• Provide monthly updates on unbilled time and AR status, including reports, metrics and presentations.

Qualifications

• Minimum of 10 years of experience in billing and collections, with a significant portion of that experience in midsize or large law firms.
• Proven track record of successfully managing billing and collections processes, optimizing revenue, and reducing accounts receivable cycle time.
• Minimum of 3 years in a supervisor role.
• Strong knowledge of legal billing systems and software (preferably 3E Elite), as well as proficiency in financial management tools.
• Proven record of implementing operational and procedural improvements.
• Excellent analytical and problem-solving skills, with a keen attention to detail.
• Strong leadership and communication skills, with the ability to collaborate effectively with attorneys, staff, and clients.
• An innovative team player that is willing to pitch in when needed and offer ideas to better the group.
• Flexibility to work evenings and weekends to meet deadlines.
• Demonstrated ability to handle sensitive and confidential information with the utmost discretion.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.