Billing and Collections Clerk

IME Resources; Phoenix (AZ); Remote; USD 25,000 - 36,000; Full time

Job summary

IME Resources seeks a Remote Billing & Collections Clerk to manage the invoicing cycle and maintain precise financial records. You will reach out to clients to resolve billing questions and secure timely payments, while monitoring aging accounts and supporting audit processes.

The role requires 2+ years in AR/collections, proficiency with Great Plains and MS Office, and the ability to handle confidential information with discretion. This is a full-time remote position with a home-office setup.

Qualifications

• High school diploma or equivalent required.
• At least two years in accounts receivable and/or collections.
• Proficiency with Great Plains, MS Word/Excel/Outlook.
• Ability to handle confidential information with discretion.
• Strong numerical and mathematical abilities.

Responsibilities

• Prepare, verify, and send accurate invoices.
• Resolve billing discrepancies with clients.
• Monitor aging accounts over 30 days and assist with disputes.
• Support audits and maintain organized financial records.
• Communicate with clients professionally by phone and email.

Skills

Accounts receivable

Collections

Attention to detail

Communication skills

Time management

Education

High school diploma or equivalent

Tools

Great Plains

Microsoft Word

Excel

Outlook

Job description

Billing & Collections ClerkLocation: Phoenix, AZSchedule: Monday - Friday, 8:00 AM – 5:00 PMType: Full-TimeWhy Join Us?We believe that smooth financial operations are the backbone of a great company. As our Remote Billing & Collections Specialist, you won't just move numbers around—you will be the guardian of our cash flow and a key ambassador to our clients. If you love solving financial puzzles, maintaining spotless records, and building positive professional relationships from the comfort of your home office, you will thrive here. We offer a supportive, connected virtual team environment where your skills truly shine.The Impact You Will MakeDrive Revenue Flow: Own the daily billing pipeline by preparing, verifying, and sending out accurate invoices.Build Client Trust: Reach out to clients to resolve billing discrepancies, answer questions, and secure timely payments with a professional, helpful approach.Keep Us Agile: Actively monitor aging accounts over 30 days and partner with our Accounting Manager to solve complex payment disputes.Maintain Bulletproof Records: Ensure the absolute security and confidentiality of our financial files while keeping everything beautifully organized.Support the Big Picture: Assist with audits, handle essential clerical tasks, and keep our financial engine running without a hitch.What You Bring to the TeamExperience: A high school diploma (or equivalent) paired with 2+ years of hands-on experience in accounts receivable or collections.Tech Savvy: Sharp skills in Microsoft Office (Word, Excel, Outlook) and financial software like Great Plains.Math Minded: Total comfort calculating rates, percentages, and working with complex numbers.Focus & Grit: The unique ability to stay highly accurate, organized, and focused under tight deadlines or distractions.Rock-Solid Communication: A talent for listening well, speaking clearly, and handling sensitive financial conversations with empathy and professionalism over phone and email.Adaptability: A positive, team-first attitude and the ability to pivot smoothly when priorities change.MINIMUM REQUIRED QUALIFICATIONSEducation and/or ExperienceHigh school diploma or equivalent required. A minimum of two years on the job experience in accounts receivable and/or collections preferred.QUALIFICATIONSMust be able to add, subtract, multiply, and divide in all units of measure, using whole numbers, decimals, fractions, hours & minutes, and possess the ability to compute rates and percentages.Must be knowledgeable in multiple software programs, including, but not limited to, Great Plains, Microsoft Word, Outlook, Excel, and the Internet.Ability to follow instructions and respond to managements’ directions accurately.Demonstrates a high level of accuracy in preparing and entering financial information. Looks for ways to improve and promote quality and monitors own work to ensure quality is met.Must demonstrate exceptional communication skills by conveying necessary information accurately, listening effectively and asking questions where clarification is needed.Must be able to work independently, prioritize work activities and use time efficiently.Must be able to maintain confidentiality.Must be able to stay focused and concentrate under normal or heavy distractions.Must be able to work well under pressure and or strict deadlines.Must be able to demonstrate and promote a positive team -oriented environment.Must possess the ability to manage change, delays, or unexpected events appropriately.Ability to follow all company policies and procedures in effect at time of hire and as they may change or be added from time to time.LANGUAGE/COMMUNICATION SKILLSAbility to write clearly and informatively to all required audiences and edit own work for appropriate spelling and grammar.Ability to respond appropriately and professionally to all inquiries or complaints from customers, regulatory agencies, upper management, and/or members of the business community.ExamWorks, LLC is an Equal Opportunity Employer and affords equal opportunity to all qualified applicants for all positions without regard to protected veteran status, qualified individuals with disabilities and all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or any other status protected under local, state or federal laws.Equal Opportunity Employer - Minorities/Females/Disabled/Veterans