Billing Analyst

Collabera; Sacramento (CA); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) retirement plan

Life insurance

Paid time off

Job summary

Collabera is seeking experienced Billing Support Analysts to support enterprise and government accounts in Sacramento. The role focuses on billing operations, invoice analysis, and dispute resolution, with exposure to large datasets and multiple systems.

You will handle inquiries, review invoices, resolve discrepancies, and coordinate with internal teams to close issues. A strong customer service mindset and advanced Excel skills are essential.

Qualifications

• Previous experience in billing support, billing analysis, invoicing, or dispute resolution.
• Strong customer service and professional communication skills.
• Excellent analytical and problem-solving abilities.
• Proficiency in Excel, including sorting, filtering, and working with large datasets.
• Ability to manage sensitive customer information.
• Ability to learn new billing systems and follow structured processes.

Responsibilities

• Handle customer inquiries related to billing, invoices, account access, and payment discrepancies.
• Review invoices, investigate billing discrepancies, and explain charges to customers.
• Manage billing disputes from initial investigation through final resolution.
• Provide timely customer updates and ensure issues are tracked through closure.
• Work with large Excel spreadsheets and high-volume billing datasets.
• Navigate multiple billing platforms and backend systems to identify root causes.
• Coordinate with internal teams to resolve complex billing issues.

Skills

Customer service

Analytical thinking

Problem solving

Excel proficiency

Professional communication

Dispute resolution

Tools

UB Biller

IBS Biller

GMBRT

BOSS Biller

Pivot Tables

VLOOKUP/XLOOKUP

Job description

We are looking for experienced Billing Support Analysts to support enterprise and government customer accounts for a leading telecommunications organization.

This is an excellent opportunity for professionals with a background in billing operations, invoice analysis, customer support, and dispute resolution.

Key Responsibilities

• Handle customer inquiries related to billing, invoices, account access, and payment discrepancies.
• Review invoices, investigate billing discrepancies, and explain charges to customers.
• Manage billing disputes from initial investigation through final resolution.
• Provide timely customer updates and ensure issues are tracked through closure.
• Work with large Excel spreadsheets and high-volume billing datasets.
• Navigate multiple billing platforms and backend systems to identify root causes.
• Coordinate with internal teams to resolve complex billing issues.

Required Qualifications

• Previous experience in billing support, billing analysis, invoicing, or dispute resolution.
• Strong customer service and professional communication skills.
• Excellent analytical and problem-solving abilities.
• Proficiency in Excel, including sorting, filtering, and working with large datasets.
• Ability to manage sensitive customer information.
• Ability to learn new billing systems and follow structured processes.

Preferred Qualifications

• Experience in telecommunications or enterprise billing.
• Previous exposure to billing platforms such as UB Biller, IBS Biller, GMBRT, or BOSS Biller.
• Experience with billing dispute management systems.
• Knowledge of Pivot Tables, VLOOKUP/XLOOKUP, and advanced Excel functions.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually - as applicable.