Billing Analyst

CallTower; South Jordan (UT); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Annual Market comp evaluation

Employer-paid medical plans

Dental/Vision

PTO accrual starts day one

100% 401k match on first 4%

Paid Parental Leave

Life insurance, LTD, EAP, telehealth,

Job summary

CallTower is seeking a Billing Analyst to maintain the daily operation of the billing system and ensure accurate charging across customer services. The role works with the Billing Manager to update processes, resolve disputes, and support a positive client interface during escalations.

The ideal candidate has 3+ years in billing, strong Excel skills, and experience with Salesforce. A detail-oriented, self-driven professional will thrive in our fast-paced tech environment.

Qualifications

• Bachelor's degree or equivalent experience required.
• Experience with billing systems and data integrity is essential.
• Strong written and verbal communication, time management, and problem solving.

Responsibilities

• Maintain the daily operations of the billing system and ensure accurate charges.
• Assist in monthly bill closes and data syncing across CT and billing systems.
• Refine onboarding in SalesForce and the billing system; support escalations.
• Process MACDs and catalog service conversions; ensure proper pricing and catalog accuracy.
• Handle contract renewals and updated charges; support cross-functional teams.
• Generate ad-hoc reporting and assist in billing system integration projects.
• Collaborate with billing vendor relations and process documentation.

Skills

Billing systems

Microsoft Excel

Time management

Analytical

Communication

Detail oriented

Self-motivated

Education

Bachelor’s degree

Tools

Salesforce

Job description

Description

Job Purpose:

This position is responsible for the daily maintenance of the billing system, with a working knowledge of billing platform functionality and billing processes. The individual is responsible for accurately capturing and applying all charges made to customer services. This position requires a high attention to detail and the ability to work with multiple systems to ensure accurate billing. The Billing Analyst works with the Billing Manager to update and maintain the Billing System to ensure accurate, timely client billings each month and provide clients with a positive interface experience when disputes arise.

Duties:

• · Daily Maintenance of the Billing System
• · Assist in monthly bill closes
• · Process onboarding ordersand ensure accuracy of syncing data from CT systems to billing system; apply manual charges as necessary
• · Refine and improve the onboarding process in SalesForce and billing system
• · Process MACDs; apply manual charges as required
• · Process catalog service conversions to migrate customers between product sets and/or product catalog versions; ensure that pricing and products are accurate and billing correctly, engaging other department resources as necessary
• · Process offboarding/location billing account terminations
• · Process contract renewals and apply updated charges in billing system as directed by inside sales; maintain updated contract term details in Salesforce.
• · Engage DEV to implement Customer Pricing Override entries to correct syncing/quoting issues
• · Attend cross functional meetings as needed
• · Provide project based or ad-hoc reporting as required
• · Assist with provisioning and billing system integration projects
• · Assist with billing vendor relationship
• · Assist with process documentation
• · Assist in resolving customer disputes and issues, focused on providing the best possible experience for the customer balanced against CallTower’s financial health
• · Ensure efficiency andeffectiveness of billing processes and system operation
• · Engage billing systemvendor to escalatrace system issues
• · Be able to approach workload in a self-directed manner, working independently and in a collaborative nature
• · Provide billing system navigational, informational or interpretive assistance to outside departments
• · Analyze monthly billing procedures and update accordingly
• · Back up billing manager as needed

Essential skills and experience:

• · Bachelor’s degree or additional relevant experience required
• · 3+ years of experience inbilling
• · Ability to maintain andupdate billing system and billing processes
• · Intuitive, proactive, collaborative, ambitious, creative problem solver, analytical, versatile, and “thrives under pressure” are words that describe you.
• · Must be self-motivated with strong time management skills.
• · Detail oriented with computational accuracy and character strength.
• · Excellent written and verbal communication, demonstrates active listening and comprehension skills.
• · Comfortable in the dynamic atmosphere of a highly technically focused organization with a rapidly expanding and changing customer base.
• · Strong individual contributor with exceptional organizational and communications skills.
• · Strong collaborationskills and ability to work across all departments.
• · Ownership mentality ofrole and projects.
• · Track record in successfully meeting deadlines while handling multiple projects.
• · Proficiency in Microsoft Excel including use of pivot, v-lookup tables

Benefits:

• ·Annual Market comp evaluation
• ·85% employer paid Medical plans (HDHP and PPO options)
• ·Dental/Vision
• ·PTO accrual starts day one
• ·100% 401k match on first 4%
• ·Paid Parental Leave
• ·100% Employer paid life insurance, LTD, EAP, telehealth, Gym Pass